Customer Service Specialist - Remote Eligible

Customer Service Specialist

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®.

Your Opportunity, Your Team

The Customer Service Specialist supports Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands. Our specialists assist customers with their orders and accounts by problem-solving. Our specialists not only assist but also drive sales and promote products effectively.

Where You'll Work

• You will be fully remote and required to work from your home daily. Relocation assistance is not available for this role.
• You live in Ohio, or within eastern time zones of Kentucky or Indiana
• Work a set full-time schedule
• Work schedules are not Monday - Friday
• Customer service hours of operation are 8:00 am - 8:00 pm ET

What You'll Do

• Busy day handling a high volume of inbound customer inquiries
• Provide a distraction free work from home environment
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
• Report to an assigned Customer Service Supervisor
• Work from home

What You'll Bring

• 12+ months of service experience
• You can problem solve and de-escalate situations while sustaining a high-paced call volume
• Learn and work in a virtual environment with a set schedule and structured day
• Communicate with a variety of customer styles, peers, and leaders
• Navigate multiple systems and screens while assisting customers
• Can sit for long periods of time
• Follow computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays and additional hours

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.