Customer Service - respiratory And Sleep

Customer Service-Respiratory And Sleep

As a Customer Service Rep in our Sleep & Respiratory division you will verify patients' insurance benefits, answer patient questions about CPAP & BIPAP and discuss financial responsibility with patients. As a Customer Service Rep, you must demonstrate that you are capable of educating patients about the importance and benefits of CPAP/BIPAP. The ideal candidate will be an ambitious self-starter with strong communication skills, a positive attitude and who possesses a passion for customer service.

Job responsibilities and duties include:

• Patient Intake
• Insurance Verification
• Educating patients about CPAP/BIPAPS
• Communicating with patients and doctors' offices
• Cleaning and testing equipment
• Work under the Respiratory Therapist to assist with CPAP setups
• Other duties as assigned

Requirements:

• Excellent organizational and time management skills
• Extreme attention to detail is required
• Must possess exceptional communication and customer service skills
• Strong computer skills
• Team player who is able to multitask
• Professional appearance and positive attitude are essential!
• Able to pass a background check

Work experience:

• A minimum of 2 years in a healthcare environment preferred. Experience with insurance verification, patient intake and customer service preferred.

Job type:

Full-time

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year
• Healthcare: 2 years
• Respiratory/sleep background a plus, but not required.