IT Engineer - 3

IT Engineer - 3

We're looking for an experienced and self-driven IT Engineer 3 to join our growing IT team. This role will be pivotal in maintaining and improving our office infrastructure, device management, security compliance, user onboarding/offboarding, and support operations as we scale globally. You'll work cross-functionally with stakeholders, vendors, and internal teams to ensure seamless IT operations and optimal employee experience.

Responsibilities

• Ensure uptime, reliability, and scalability of office IT infrastructure (WiFi, VPN, firewalls, conferencing systems, etc.).
• Monitor and manage hardware inventory, provisioning, and asset lifecycle.
• Oversee laptop provisioning through Apple Business Manager, JAMF, or equivalent tools. Administer user accounts and access policies via Google Workspace and OKTA (or similar tools).
• Coordinate IT setup for new office spaces or coworking locations, including network planning and vendor engagement.

Onboarding & Offboarding Automation

• Execute seamless employee onboarding and offboarding processes, including provisioning/deprovisioning access and assets.
• Work with stakeholders (People Ops, Security, Finance) to automate workflows using tools like OKTA, JumpCloud, Workato, etc.

Security, Compliance & Governance

• Enforce IT policies and compliance standards (asset tracking, patching, encryption, endpoint protection).
• Conduct periodic audits of devices and access to ensure governance and security best practices.
• Support business continuity and disaster recovery operations as required.

End-User Support

• Respond to L2/L3 support escalations and assist the IT support team with issue triaging.
• Provide support for software issues (GSuite, Slack, Zoom, VPN, device configurations, etc.).
• Maintain documentation for processes, SOPs, and troubleshooting guides.

Qualifications

• 5–8 years of experience in IT engineering or support roles in fast-paced environments.
• Proficiency with MDM tools (e.g., JAMF, Intune, Kandji) and IAM platforms (e.g., OKTA, JumpCloud).
• Hands-on experience with office network setup: routers, switches, firewalls, VPN configuration.
• Experience with GSuite administration, including managing users, groups, and policies.
• Strong understanding of asset management and security practices (encryption, endpoint protection, patching).
• Familiarity with scripting or automation (e.g., Bash, Python, PowerShell) is a plus.
• Excellent problem-solving, documentation, and cross-functional communication skills.