IT Engineer - 2

IT Engineer - 2

We're looking for an experienced and self-driven IT Engineer 2 to join our growing IT team. This role will be pivotal in maintaining and improving our office infrastructure, device management, security compliance, user onboarding/offboarding, and support operations as we scale globally. You'll work cross-functionally with stakeholders, vendors, and internal teams to ensure seamless IT operations and optimal employee experience.

Responsibilities

• Serve as the first point of contact for IT support tickets and troubleshoot software, hardware, and network issues.
• Support onboarding/offboarding by provisioning and deprovisioning hardware, accounts, and access rights.
• Guide users on best practices and maintain documentation for common issues and solutions.

• Assist in managing inventory of laptops, accessories, and peripherals.
• Enroll and manage devices using MDM tools like JAMF or Kandji.
• Support access control through tools like Google Workspace, OKTA, or JumpCloud.

• Provide onsite and remote support for AV, conference room systems, Wi-Fi, and VPNs.
• Help maintain network devices such as routers, switches, and firewalls under senior guidance.
• Ensure security standards are followed for endpoints and office setups.

• Assist in patch management, encryption compliance, and basic IT audits.
• Support periodic access reviews and enforce IT policies.

• Work with senior IT engineers to automate repetitive tasks using available tools or scripts.
• Contribute to and maintain internal IT knowledge base and SOPs.

Qualifications

• 2–5 years of hands-on IT support or systems administration experience.
• Familiarity with MDM tools (JAMF, Intune, or Kandji).
• Experience with user account administration in Google Workspace or Microsoft 365.
• Basic knowledge of networking concepts (IP, DNS, VPNs, Firewalls).
• Strong troubleshooting, communication, and documentation skills.

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodation during any part of the application or interview process, please contact accommodations@onequince.com. We are committed to ensuring an inclusive and accessible hiring process for all candidates. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.