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Customer Support Engineer (AWS Private Cloud) - Remote Eligible

Ensure successful deployment of Quilt software in customers' AWS environments for seamless data management.
Remote
Senior
$80,000 - 120,000 USD / year
2 months ago
Quilt Data

Quilt Data

Quilt manages data like code so that companies can experiment faster

1 Similar Job at Quilt Data

✨ About The Role

- Responsible for guiding customers through the installation process of Quilt software within their AWS private cloud environments - Provide technical assistance to customers debugging JavaScript and Python clients interacting with AWS services - Serve as a trusted advisor to customers, addressing their technical concerns and ensuring a positive experience with Quilt software - Develop and maintain technical documentation, tutorials, and troubleshooting guides to assist customers in utilizing Quilt software effectively - Share insights and best practices with the broader Quilt community through webinars, blog posts, and other knowledge-sharing initiatives

⚡ Requirements

- Experienced in providing technical support and troubleshooting assistance to customers, particularly in AWS environments - Proficient in AWS services such as S3, ECS/EC2, SQS, Lambda/Batch, Athena, OpenSearch, and EventBridge - Strong communication and interpersonal skills to effectively guide customers through installation processes and debugging - Self-motivated individual with a passion for delivering exceptional customer experiences - Previous experience in technical support or sales engineering roles within the cloud computing or data management industry
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Customer Support Engineer (AWS Private Cloud) - Remote Eligible
Remote
$80,000 - 120,000 USD / year
Engineering
About Quilt Data
Quilt manages data like code so that companies can experiment faster