Field Service Engineer

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Responsible areas: Northern provinces

Job Responsibilities

• Manage and resolve technical escalations efficiently in the assigned territories.
• Support sales by participating in customer training, system trials, and instrument demonstrations.
• Execute efficient installations of instruments according to standard procedures.
• Perform upgrades and modifications within assigned territories and in designated timeframes.
• Plan and execute preventive maintenance of instruments, ensuring continued functionality.
• Monitor and report spare parts usage to maintain optimal inventory levels.
• Log and report customer complaints within 24 hours, and provide timely, effective troubleshooting to maximize instrument uptime.
• Handle Field Corrective Actions in accordance with SOPs and corporate instructions.
• Ensure calibration of measurement tools as required.
• Assist with the rollout of new instruments and support other business needs.
• Contribute product and application knowledge to support the sales team in acquiring new accounts.
• Build and maintain strong customer relationships to support retention and satisfaction.
• Comply with all applicable policies and procedures.
• Perform other work-related duties as assigned.

Qualifications

• Bachelor's Degree in Electronics Engineering, Electrical Engineering, Computer Engineering, related field or equivalent qualifications.
• Knowledge of diagnostics systems, troubleshooting, calibration, and maintenance procedures.
• 1-5 years of experience in diagnostics engineering or equivalent field service role.
• Computer literacy and good understanding of IT networking knowledge.
• Strong analytical and problem-solving capabilities.
• Effective communicator, able to explain technical concepts to customers.
• Customer service mindset with accountability and team spirit.
• Good time management, able to work independently under pressure.
• Self-Development/Motivation.
• Willingness to work flexible hours, including weekends or public holidays.
• Frequent travel required within assigned territory and occasional overseas support.
• Ability to lift equipment, travel extensively, and perform hands-on technical support in field environments.
• Good interpersonal and communication skills.
• Good command of spoken and written English.