Customer Service Representative With French And English

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Galway is one of the brightest and most intriguing jewels of the West of Ireland. The QuidelOrtho employees based in Galway are supporting the following functions within EMEA: Customer Service, Planning, Finance, People & Culture and Logistics Team.

Professional customer service is provided in 4 languages by a highly skilled multinational team for the whole EMEA region. Teams are divided according to country or region they are supporting. We have enthusiastic individuals striving to create positive and memorable customer experience at every touchpoint. We are here to predict, anticipate, listen, understand, effectively resolve problems but mainly to contribute to saving lives of the patients.

Do you enjoy communication with people in different languages and do you have a positive problem-solving approach? Would you like to have an impact on saving people's lives? If so, then you are definitely the right person for this role!

What you'll be doing in your new role:

• Customer order management, working with both internal QuidelOrtho contacts and external customers to ensure fulfillment of all order elements, for on-time delivery.
• Supporting customers across countries - mainly in France, UK, BeNeLux, Nordics…
• Receiving, managing and resolving customer enquiries concerning orders, product availability, delivery, transportation and other general information.
• Communication via email or phone calls (average 5 calls a day).
• Ensure technical and other enquiries etc. are appropriately redirected and followed-up.
• Customer complaints handling, monitoring and follow-up.
• Providing support to Customer Services Team colleagues (cross functional cooperation, Supply Chain Team, Sales, Finance, Marketing).
• Supporting activities, archiving, reporting, maintenance of customer data in QuidelOrtho database.

The individual:

• Language skills – Fluency in English and French is a must, any other language as Italian would be a plus.
• High school graduate or equivalent is preferable.
• Relevant experience in a customer facing activity, such as Customer Service, or Customer Care in a commercial business in a market led economy preferred.
• Written and oral communication skills.
• Personal organization skills.
• Ability to follow specific processes, exercising initiative and flexibility as appropriate.
• Computer literate, knowledge of Word, Excel, Outlook, intermediate level is essential.
• Telephone skills – in the areas of listening, problem resolution, dealing with difficult situations/concerned customers – must be excellent.
• Team work is a must while ensuring follow up on individual responsibility.

What we're offering:

• Competitive salary
• Defined Contribution Occupational Pension
• Medical Insurance
• Long Term Disability (Income Protection)
• Death-In-Service Benefit (Life Assurance)
• Tax Saver
• Annual Leave Increments
• QuidelOrtho Day
• Employee awards
• Virgin Pulse
• LinkedIn Learning
• Employee Assistance Program

This is a fixed term role with a 1-year contract based in Galway, Ireland. This position is not currently eligible for visa/work permit sponsorship.

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties.