Technical Operations Engineer, Core - Remote Eligible

The Role

We're seeking a seasoned Technical Operations Engineer to ensure the stability, reliability, and performance of our production systems. In this key role, you'll leverage deep technical expertise, particularly in Web3/blockchain technologies, to manage, optimize, and enhance our platform infrastructure. You'll drive operational excellence through proactive monitoring, meticulous incident management, innovative problem-solving, and collaborative cross-team initiatives.

What You'll Do

Blockchain Network Management: Lead the deployment, optimization, and operational management of new blockchain networks. Conduct thorough testing, benchmarking, and continuous improvement of chain reliability and performance.

Complex Web3 Issue Resolution: Address high-impact Web3 incidents through rigorous troubleshooting, detailed log analysis, JSON-RPC response debugging, and direct coordination with blockchain foundations and ecosystem partners.

Proactive System Monitoring: Develop and maintain comprehensive monitoring and alerting solutions using advanced dashboards (e.g., Grafana, DataDog), identifying trends, anomalies, and performance bottlenecks before they become critical.

Incident & SLO Management: Define, implement, and enforce service-level objectives (SLOs) and agreements (SLAs), ensuring measurable standards of system reliability and performance are consistently met.

Automation & Optimization: Implement and maintain automation solutions (Ansible, Terraform, Kubernetes) to streamline deployments, reduce manual tasks, and optimize cloud infrastructure cost and efficiency.

Technical Collaboration: Actively collaborate with Tier-1 support, infrastructure, and development teams, ensuring alignment on system improvements, rapid issue resolution, and operational knowledge sharing.

On-Call Support: Participate in a rotating 24/7 on-call schedule to swiftly address critical system incidents, maintain continuous service delivery, and uphold customer trust.

What You'll Bring

Minimum of 5 years in Technical Operations, Site Reliability Engineering (SRE), or related roles. Proven Linux/Unix system administration and advanced troubleshooting capabilities.

Deep experience managing complex Web3 infrastructures (RPC services, validator setups, node operations). Skilled in interpreting blockchain logs, JSON-RPC responses, and debugging intricate Web3 protocol issues.

Solid hands-on experience with configuration management and infrastructure automation tools (Helm, Terraform, Ansible, Consul), including containerization expertise (Docker, Kubernetes), managing and scaling services in cloud environments.

Competency in scripting/programming languages (Python, Go, JavaScript).

Advanced proficiency in monitoring and analytics platforms (Grafana, DataDog), enabling proactive and data-driven operational decision-making.

Demonstrated ability to identify performance patterns, forecast potential issues, and implement preventive solutions.

Strong track record defining, measuring, and maintaining SLAs/SLOs, and experienced with incident response tooling and processes (PagerDuty), ensuring quick resolution and systematic root-cause analyses.

Willing to travel on a limited basis for conferences, offsites and/or meetings, generally less than 10 days per year.

Exceptional interpersonal and communication skills, with a proven ability to collaborate effectively across multiple teams and stakeholders.

Self-motivated, solution-oriented, and consistently striving for operational improvements, quality enhancements, and reduced technical debt.

Solid professional attributes, committed to transparency, accountability, and ethical behavior. Capable of managing complexity and staying adaptable under pressure, and able to demonstrate continuous learning and comfort evolving within a rapidly changing technical landscape.

Self-starter driven by curiosity and initiative, proactively identifying opportunities, addressing gaps, and implementing solutions autonomously.

Thrives in dynamic environments and committed to maintaining industry leadership through close collaboration with the most innovative and talented minds in Web3.

Performance Metrics

Success in this role will be measured by:

1. Proactively monitor, rapidly respond to, and diligently resolve high-severity platform incidents during on-call and shift hours, ensuring ≥99.99% uptime (less than 4min 30sec downtime per month) across all Core Platform RPC services and validators.
2. Actively seek opportunities to enhance operational efficiency through automation and streamlined processes, aiming to automate a minimum of two critical operational tasks or deployments per quarter, resulting in at least a 25% reduction in manual interventions and measurable improvements in deployment velocity.
3. Autonomously tackle research, rapid operationalization, and rigorous maintenance for new L1/L2 chain deployments, achieving stable production readiness within 14 days, proactively ensuring ≥99.99% uptime post-launch, and effectively onboarding initial traffic for shared and public endpoint services.