The Client Services Account Manager (CSAM) will provide strategic client oversight with a mission to drive sustained long-term growth by building meaningful client relationships. The CSAM will drive revenue expansion by identifying upsell opportunities as well as operational gaps to drive process improvement and client satisfaction. A successful CSAM understands all products and services provided by QuickBox, manages client expectations and coordinates activities both internally and externally using established processes, KPIs, and policies to ensure our services are delivered with impeccable service.
Requirements
1) Education: Bachelor's degree or equivalent work experience as a Client Services Account Manager, or similar.
2) Experience: A minimum of five years' experience in third party logistics and e-commerce fulfillment.
3) Systems: Proficiency in Microsoft Office products and CRM software such as HubSpot. Knowledge of principal functionality of Warehouse Management Software.
4) Problem Solving: Superb critical thinking and strategic problem-solving skills. Able to reach a decision, takes a thoughtful approach when considering others.
5) Quality: Strives to eliminate errors, seeks opportunities for process/service improvements.
6) Accountability: Self-starter with excellent follow through. Maintains accountability and ownership of all client related deliverables and service level requirements. Drives issues through to resolution.
7) Communication: Ability to communicate thoughts clearly, both written and oral.
8) Teaming: Ability work effectively within a cross functional team environment, contributing ideas and receiving feedback in a collaborative environment.
9) Technical Skills: Advanced computer and word processing skills, including MS Word, PowerPoint, One Note. Ability to effectively utilize Microsoft Excel to analyze data a must.
10) Organization: Ability to handle multiple high priorities simultaneously while being detail oriented, logical and methodical in approach. Extremely organized but has the ability to adapt well.