UI Support Engineer - web Component Integration & Customer Support

UI Support Engineer-Web Component Integration & Customer Support

We are seeking a detail-oriented and customer-focused UI Support Engineer to support the adoption and integration of our web components across multiple product teams. This role is ideal for someone with a strong understanding of modern web technologies who enjoys troubleshooting, resolving issues, and working closely with developers and designers to ensure seamless integration and customer satisfaction.

Key Responsibilities:

• Act as the first line of support for teams integrating web components into applications built with Angular, React, Vue, and TypeScript.
• Triage, investigate, and resolve defects, integration issues, and runtime bugs reported by internal product teams.
• Collaborate with core developers to escalate and track complex issues requiring component-level changes.
• Provide real-time debugging support and guidance on best practices for using components.
• Ensure components are used in compliance with accessibility (WCAG 2.1+), i18n, multi-lingual, and RTL standards.
• Assist teams in prototyping integration scenarios using StackBlitz to reproduce issues or demonstrate solutions.
• Monitor and maintain code quality and security using tools like Sonar, and ensure adherence to secure coding practices.
• Support performance troubleshooting and optimization of component usage in consuming applications.
• Collaborate with UX and design teams to ensure accurate implementation of Figma-based designs.
• Document common issues, solutions, and integration patterns to improve self-service support and onboarding.

Required Skills & Qualifications:

• Strong understanding of HTML, CSS/SCSS, JavaScript/TypeScript, and modern frontend frameworks.
• Experience with Lit or other web component libraries is a plus.
• Familiarity with Angular, React, and Vue integration patterns.
• Hands-on experience with debugging tools, browser dev tools, and performance profiling.
• Knowledge of accessibility standards, i18n, and RTL support.
• Experience using StackBlitz for rapid prototyping and issue reproduction.
• Familiarity with Sonar or similar tools for code quality and security analysis.
• Strong communication and collaboration skills, with a customer-first mindset.
• Ability to work in a fast-paced, agile environment and manage multiple support requests.

Preferred Qualifications:

• Experience in a support engineering, developer advocacy, or technical consulting role.
• Exposure to Playwright, viTest, or other testing frameworks is a plus.
• Familiarity with GitHub Copilot and AI-assisted development tools.

Experience working with or supporting a design system in a large-scale enterprise environment.

Mandate Skills: TypeScript, JavaScript, HTML, CSS, SCSS

Nice to have skills: Lit, Knowledge on Figma, StackBlitz, Playwright, Familiarization in Angular or React, Support Engineer mindset