Servicenow Lead Developer

ServiceNow Developer

The ServiceNow Developer will be responsible for designing, developing, and maintaining integrations between the Workplace Experience Platform (WXP) and ServiceNow. This role includes application development, platform administration, quality assurance, and managing activities related to the ServiceNow Partner Portal and Store. The successful candidate will work closely with the ServiceNow Solution Architect to ensure alignment with architectural standards and best practices.

Key Responsibilities

• Application & Integration Development
• Develop and maintain custom ServiceNow applications and modules.
• Build and manage REST/SOAP API integrations between ServiceNow and WXP.
• Configure and extend IntegrationHub spokes and create custom actions.
• Develop flows and workflows using Flow Designer and Script Includes.
• Implement robust error handling, logging, and performance optimization for integrations.
• Platform Administration
• Administer vendor, QA, and demo instances, including upgrades and patches.
• Manage user roles, ACLs, and security policies across environments.
• Maintain CMDB integrity and enforce CSDM standards.
• Configure notifications, SLAs, and service catalogs.
• Monitor system health, performance, and capacity planning.
• Quality Assurance
• Develop and execute test plans for integrations and custom applications.
• Use Automated Test Framework (ATF) for regression and functional testing.
• Validate data accuracy and workflow functionality across environments.
• Document and resolve defects and performance issues.
• Partner Portal & Store Management
• Manage ServiceNow Partner Portal activities, including app submissions and certification processes.
• Prepare and maintain documentation for ServiceNow Store publishing.
• Ensure compliance with ServiceNow Store guidelines and security standards.
• Coordinate with ServiceNow for app updates, versioning, and lifecycle management.
• Collaboration
• Work closely with the ServiceNow Solution Architect to align on design patterns and standards.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Provide technical guidance and best practices for integrations and platform usage.

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Work Experience

Strong proficiency in JavaScript and ServiceNow scripting (client scripts, business rules, Glide API).

Hands-on experience with ServiceNow modules: ITSM, CMDB, IntegrationHub.

Proven experience with REST/SOAP API integrations (JSON, XML).

Expertise in Flow Designer and ServiceNow Studio IDE.

Platform administration experience, including ACLs, roles, and OAuth2 authentication.

Familiarity with CMDB and CSDM best practices.

ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).

Nice-to-Have Skills & Experience

Experience with advanced ServiceNow modules (ITOM, SecOps, GRC).

App development for ServiceNow Store, including certification and publishing.

Micro-certifications in IntegrationHub, Flow Designer, UI Builder.

Knowledge of CI/CD pipelines for ServiceNow deployments.

Experience with Virtual Agent and AI-driven automation.

Integration with third-party platforms (Splunk, Power BI, Intune).

ITIL Foundation certification.

Soft Skills

Strong problem-solving and analytical skills.

Excellent communication and collaboration abilities.

Ability to work in an Agile environment and manage multiple priorities