Customer Support Engineer (AI Solution) / 顧客サポートエンジニア（aiソリューション)

Job Title

Job Description

Creating and maintaining operation manuals for customers and FAQs required to use the AI solution.

Managing and improving existing documents

Developing environments for document management and automation

Expanding and restructuring content to ensure clarity for customers

Handling technical content and occasionally foreign-language materials (including English)

Using the actual software and developing scripts to test with real devices (e.g., cameras) and the AI cloud service

Tools

Windows OS and Linux OS PCs

GitHub for document management

C, Python, Document-preparation scripts

Work Location

Atsugi city, Kanagawa

Access to Work Location

About 15 minutes walk from Hon-Atsugi Station.

Work Experience Requirements

Must Have

C, Python, GitHub(3)

PC(Windows OS, Linux OS)CloudNetwork

Basic electrical engineering knowledge

At least 3 years of practical software development experience in C or Python and version control using GitHub

PC operation skills for Windows OS and Linux OS, Basic knowledge of cloud and networking

Good to have

Customer support practical experience; experience in server setup/administration, network setup/administration, software development (programming)

Electrical design; foreign language proficiency (e.g., English, Chinese)

Technical writing experience (highly valued)

Language

Japanese - JLPT N2 level (Japanese conversation and document/report writing required)

English – Proficiency equivalent to TOEIC 550

Welfare

Salary increment once a year

Commuting allowance (up to 20,000/month)

Salary details: Full annual salary system (1/12 paid monthly)

Overtime allowance

Equipped with various social insurance

Welfare pension

Health insurance (Kenpo Association)

Employment insurance

Worker's Accident Compensation Insurance

Health checkup (health checkup for dependents, medical checkup, gynecological checkup, etc.)

Retirement age is 65 years old *No retirement age for positions

Referral recruitment system (with benefits)

In-house training system (online)

Trial period: 3 months, no change in duties or benefits

Measures to prevent passive smoking: Yes (no smoking indoors)

Total holidays: over 120 days off per year

2-day weekend system (Saturday and Sunday)

National Holidays

New Year holidays

Paid vacation

Prenatal and post-natal leave

Childcare leave

Nursing care leave

Bereavement leave

*Holidays and vacation days may change depending on the work place you are stationed. Since they are all major manufacturers, most have generous annual vacations