Technicien Support IT (H/F)

Technicien Support It (H/F)

Questel's mission is to facilitate the development of innovation in an effective, safe, and sustainable manner.

Questel provides an integrated platform of software and services to meet all needs in terms of intellectual property management and innovation management.

With more than 6000 clients in 30 countries, Questel is a leader whose IT expertise is recognized worldwide and is reflected in all its offerings.

At Questel, our employees, based in Europe, North America, China, Japan, India, and many other countries, are the main shareholders of the company. On a daily basis, this translates into a strong commitment of the teams, collaborative processes, and short decision-making circuits.

Our company, accompanied by top-tier investment funds, and based on strong values of entrepreneurship, respect, and honesty, pursues both a strategy of strong growth and a commitment to social and environmental responsibility.

To support our many distributed projects and our strong international growth, our infrastructure relies on the latest technologies available on the market to optimize the data centers we operate in France, the United States, and Asia.

Our strong growth generates new challenges for the group to implement an effective IT organization at the service of the group. Our goal is to increase the quality of our services by allowing our employees to use the full potential of enterprise tools.

Based on our site in Tunis, you will join the Information Systems team, currently composed of 22 employees and growing. Your role will be to handle IT support requests from other group employees in the Europe zone. With great rigor, you will be responsible for triaging support tickets recorded in our tool, and resolving certain requests according to your affinities. You will maintain a Knowledge Base to improve our user support.

Your clients will be the group employees located in France, Germany, Netherlands, and the United Kingdom. A good level of English is required for this position.

• Handling the role of queue master in our Jira Service Management ticketing tool and routing requests to level 2 support
• Handling level 1 tickets to provide first-level responses to employees
• Good mastery of the Windows 10 operating system, office suite type office tools
• Good communication skills

Profile sought

• Graduated from a BAC+2 preferably
• Good knowledge of Windows 10 systems, office material
• Notions of networks/administration of a local network with Microsoft Active Directory
• Solid level of English, French.

Type of contract: CDI

Application by mail: tunisie.recrutements@questel.com