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Engineer - Technical Service
Support and optimize complex Broadcast IT systems in high-pressure live environments
Delhi
Senior
yesterday
Qube Cinema
A provider of end-to-end digital cinema technology and solutions for the motion picture industry.
1 Similar Job at Qube Cinema
Field Engineer
We are seeking a highly skilled and detail-oriented Field Engineer with strong technical expertise, excellent communication skills, and the ability to work in fast-paced, time-sensitive environments. The ideal candidate must hold Linux and CCNA certifications and have proven experience in IT infrastructure and broadcast environments.
Key Responsibilities
- Install, configure, troubleshoot, and support front-end client systems in complex Broadcast IT setups.
- Work independently on client systems while collaborating with senior engineers for escalations.
- Analyze and resolve technical issues quickly or escalate them when required.
- Handle customer support calls, gather complete details of issues, and ensure timely resolution.
- Provide technical support via phone, remote access, onsite visits, and email for critical live broadcast systems.
- Maintain clear, consistent communication with customers and senior team members, ensuring regular updates on case progress.
- Document and update details of installed systems and software at customer sites.
- Submit periodic technical reports, case updates, and expense sheets to reporting officers.
Required Skills & Experience
- 3 to 8 years of professional experience in IT or broadcast engineering.
- Strong knowledge of Networking, IT Servers, Storage (SAN/NAS), and troubleshooting.
- Hands-on experience managing on-premises servers and enterprise storage systems.
- Proficiency with Windows and Linux operating systems.
- Excellent communication and interpersonal skills.
- Familiarity with Broadcast IT administration and Broadcast workflows.
- Knowledge of Avid Products and Avid Broadcast workflows is a strong advantage.
About Qube Cinema
A provider of end-to-end digital cinema technology and solutions for the motion picture industry.