Solutions Engineer - UK (italian Speaking) - Remote Eligible

Solutions Engineer - UK (Italian Speaking)

As a Solutions Engineer at Quantum Metric, you will be responsible for providing world class pre-sales technical support to the sales team. Working directly with customers you will be the subject matter expert on customer experience management and QM. You will be responsible for delivering product demonstrations that directly address customer pain and emphasize QM's industry leading CXM solutions. During the sales cycle, you will lead the proof of concepts, demonstrating Quantum Metric's ability to meet and exceed customer requirements, often in the customer's production environment.

Responsibilities

Pre-sales technical consultant

Developing product demonstrations and POCs

Technical account strategy in partnership with Account Executives

As a start-up, when something needs done, you just do it. Help is always available, but you'll wear many hats. As an SE, you might write white papers, assist building the online help, author training guides, etc.

Requirements

Fluency in English and Italian with the ability to effectively support and communicate with customers in both.

Ability to work in a fast-paced, continually evolving environment

Fundamental knowledge of analytical tools such as Adobe, Google, etc.

3-5+ years of experience working with at least one of the following client-side web technologies: HTML, JavaScript, React, Angular, Ember, Meteor, etc.

Knowledge of website frameworks, components and concepts

Excellent communication and presentation skills

Passionate about technical sales and working with customers

Ambitious and self-motivated with a high emotional IQ, as this role is largely remote

Ability to work on multiple customer-facing POCs and other time-sensitive activities concurrently

Highly coachable with a strong desire to improve and grow as a professional

History of working at start-ups is a plus

Experience working remotely is a plus

Experience/understanding of native/hybrid mobile apps is a plus

Experience with other CXM vendors is a plus

Up to 25% travel

Perks & Benefits

Private Medical Insurance (100% paid)

Life Assurance

Employee Assistance Program

Stock Options

Employee Lead Referral Program

Internal Lead Referral Program

One-Time Home Office Enhancement Stipend

Monthly Business Expense Stipend

Enhanced Parental Leave

Company-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

Automatic enrollment in QM Pension Plan with 4% match

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture

About Quantum Metric

As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.

Today, Quantum Metric captures insights from 50 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you're interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate's sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.

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