IT Support Specialist

IT Support Specialist

Intermountain Electric Inc. (IME) is seeking an IT Support Specialist to join their growing team!

The IT Support Specialist will be responsible for providing technical assistance, troubleshooting, and support to employees. You will be the first point of contact for our employees providing support related to computer systems, hardware, and software. This IT Support Specialist will also play a crucial role in IT onboarding for new hires at IME.

Key Responsibilities:

• Provide prompt and courteous technical support to end-users via phone, email, or in-person, addressing hardware and software issues and inquiries.
• Provide support to new IME employees by responding to new user ticket requests and meeting with new employees on their first day to guide them through equipment setup.
• Diagnose and resolve technical problems, including network connectivity, printer issues, software functionality, and other IT-related challenges. Perform vulnerability management on affected systems.
• Maintain detailed records of all help desk interactions, including the issue, resolution, and follow-up steps, in our ticketing system.
• Utilize remote desktop tools to assist clients and resolve issues remotely when necessary.
• Assist with the setup, installation, and configuration of computer systems, peripherals, and software applications.
• Provide basic training and guidance to end-users on the use of software and hardware systems.
• Escalate unresolved issues to the appropriate IT personnel or support teams when necessary, ensuring timely resolution.
• Conduct routine system checks and proactive maintenance to prevent technical issues and optimize system performance.

Additional duties as assigned.

Knowledge, Skills & Abilities:

• Strong technical skills with Windows Operating Systems and Microsoft Office 365
• Excellent verbal and written communication skills
• Strong problem-solving skills to resolve technical issues
• Ability to work collaboratively in a team-oriented environment
• Working knowledge of office automation products and computer peripherals such as printers and scanners.

Demonstrated accomplishments in the following areas:

• Proficiency using Help Desk Software (ServiceNow, ManageEngine, etc.)
• Proficiency providing remote support via phone and remote-control applications, preferred

Education & Experience:

• Associate or Bachelor's degree in Computer Science, Information Technology or a combination of relevant experience
• 3+ years of previous help desk or technical support experience, preferred

Working Conditions:

The majority of the time you will work in a typical office environment. Occasionally, you may travel to a construction job site. When on construction job sites you will encounter typical construction conditions including extreme temperatures, noise, dust, mud debris, welding, leading edge, trenching, and shoring, sometimes in a confined space. You may be required to visit multiple locations during any one day.

Benefits Overview:

IME provides an industry-leading comprehensive benefits package. Full-time employees are eligible to choose from a variety of healthcare coverage options, which become effective the first of the month after hire. In addition, employees are offered a substantial amount of PTO and are immediately eligible to make contributions to a generously matched and fully vested 401k.

Salary Range: $57,800 - $78,200

Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.

Compensation Range:

The anticipated compensation for this position is USD $57,800.00/Yr. - USD $78,200.00/Yr. depending on experience and qualifications.

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.