IT Service Desk - Technician I

About This Role

At Brink Constructors, Inc., the IT Service Desk Technician I provides exceptional customer service to end users. This position will use troubleshooting techniques for various computer and software related issues. The IT Service Desk Technician will communicate issues and solutions to the IT Manager and provide timely assistance to all employees.

Pay: This is an non-exempt/hourly position. The pay range is $18-$25/hour. Pay may vary depending on your skills and experience.

Location/Travel Requirements: This position is on-site and located at our Rapid City, SD office. Occasional travel to other Brink offices. Need to be available for overnight travel as business warrants.

What You'll Do

• Provide end-user support for pc and mobile devices (in-person, remote support session, Teams call, etc.)
• Perform mobile device upgrade or laptop upgrade
• Image new or refreshed workstations using SCCM
• Assist with new employee creation process and onboarding
• Provide training to field employees and office employees for new software rollout
• Provide troubleshooting and support for software related issues
• Maintain and aide with jobsite tablets
• Assist the IT Team with department and company projects as needed
• Various other duties as needed

What You'll Bring

Preferred:

• Proficient with Microsoft Office suite and able to troubleshoot
• Proficient with Microsoft Windows 10 and able to troubleshoot
• Driving record: Will require a clean driving record

Physical Requirements:

• Be able to lift, up to 50 pounds, endure long periods of standing, kneeling, and squatting.
• Need to be able to deal with wide variations in temperature.

Hours & Conditions:

• Need to be available for full time hours, which can vary from day to day.
• Average hours will range from 40 hours per week.

Pre-Screen: Upon offer, employees will be required to complete and pass a pre-employment drug screen, background, and MVR check.

What You'll Get

Benefits:

• 401(k) with company match (traditional & roth available)
• Paid Holidays and PTO
• Parental Leave
• Medical, Dental, Vision
• Additional Voluntary benefits available
• Employee Discounts
• Company paid:
• Health Plan (HDHP 5,000 -other plan options available for cost)
• Long Term Disability
• 1X Base Salary life Insurance
• Employee Assistance Program

Brink Constructors, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the United States.

Brink Constructors, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Brink Constructors, Inc. will only use E-Verify once you have accepted a job offer and completed the Form I-9.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.