Technical Implementation Engineer

Technical Implementation Engineer (Integrations)

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Role - Technical Implementation Engineer (Integrations) Location: Pune (Hybrid, 3 days from office a week)

Experience: 5–10 years

Department: Cybersecurity Engineering / Professional Services

Role Type: Implementation + Integration Engineering

Role Overview

We are seeking a highly skilled with strong work ethics - Implementation Engineer to design, implement, and support integrations between enterprise cyber-security platforms and systems such as ServiceNow, Splunk, Jira, CMDBs, SIEM/SOAR platforms, Cloud services, and custom-built data pipelines. The ideal candidate has strong experience working with APIs, automation workflows, data transformations, authentication frameworks, and enterprise IT ecosystems. Experience with platforms like Qualys or other vulnerability/asset/security tools is preferred but not mandatory. The candidate has to develop/upskill strong background in Qualys ecosystems and products.

Note: Title will be of 'Technical Implementation Engineer'. Seniority will be dependent on multiple factors including Interview feedback & Total Number of years of experience

Role will involve Night shifts & relocation to Pune is required for this role

Key Responsibilities

You will own below pieces of Qualys Integration & Implementation projects with Customers across multiple time zones including and not limited to-

1. Integration Implementation

• Implement end-to-end integrations with ITSM platforms (ServiceNow, BMC, Jira) including:
  • CMDB synchronization
  • Ticketing automation workflows
  • Data lifecycle management
• Integrate with SIEM platforms (Splunk, QRadar, Sentinel) for:
  • Log ingestion
  • Correlation dashboards
  • Vulnerability/event forwarding
• Configure and manage cloud integrations for AWS, Azure, GCP.

2. API Development & Automation

• Build and customize connectors using:
  • REST / SOAP APIs
  • Webhooks
  • Data ingestion pipelines (e.g., Splunk HEC, Kafka, SQS, EventHub)
• Write automation scripts using Python, PowerShell, Bash.

3. Data Mapping & Transformation

• Map and normalize cybersecurity data:
  • Assets
  • Vulnerabilities
  • Compliance controls
  • Configuration items
• Handle ETL logic (extract, transform, load) for large datasets.

4. Customer Delivery

• Conduct discovery workshops to capture technical requirements.
• Prepare integration design documents (HLD, LLD) and implementation plans.
• Execute deployments, validate functionality, and ensure performance optimization.
• Conduct UAT, fix issues, and deliver final operational handover.

5. Troubleshooting & Support

• Diagnose API/authentication issues (OAuth2, JWT, Basic Auth, API Keys).
• Resolve dataflow failures, timeouts, duplicate records, and mapping gaps.
• Provide post-implementation support and optimization.

Mandatory Skills (Similar Tech Stack) — NOT tool-specific

Candidates must have experience with any two of the following:

ITSM Platforms

• ServiceNow ITSM / CMDB
• BMC Helix, Jira, Cherwell
• Experience with MID Server, discovery logic, and CMDB relationships

SIEM / SOC Tools

• Splunk (add-ons, HEC, dashboards, ingestion pipelines)
• QRadar, Elastic, Azure Sentinel, LogRhythm

Tech Stack & Automation

• REST APIs, JSON, XML, YAML
• Python, PowerShell, Bash
• Webhooks, schedulers, cron jobs
• ETL/data pipeline experience

Infrastructure

• Linux server administration
• Basic networking (VPN, proxies, certificates, firewalls)
• Cloud (AWS/Azure/GCP) fundamentals

Preferred Skills (Not Mandatory, but Highly Valued)

• Experience with any security platform such as:
  • Qualys (VMDR, CSAM, Cloud connectors)
  • Tenable, Rapid7, Wiz, CrowdStrike, Defender
  • Vulnerability management concepts
  • Cloud security basics
  • Asset inventory and CMDB best practices

Ideal Candidate Traits

• Strong problem-solving mindset
• Can simplify complex tech for customers
• Works independently with enterprise clients
• Strong communication & documentation skills
• Passion for automation and integration engineering