Technical Implementation Engineer

Technical Implementation Engineer (Integrations)

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Role: Technical Implementation Engineer (Integrations) Location: Pune (Hybrid, 3 days from office a week)

Experience: 5–10 years

Department: Cybersecurity Engineering / Professional Services

Role Type: Implementation + Integration Engineering

Role Overview

We are seeking a highly skilled Implementation Engineer to design, implement, and support integrations between enterprise cyber-security platforms and systems such as ServiceNow, Splunk, Jira, CMDBs, SIEM/SOAR platforms, Cloud services, and custom-built data pipelines.

The ideal candidate has strong experience working with APIs, automation workflows, data transformations, authentication frameworks, and enterprise IT ecosystems. Experience with platforms like Qualys or other vulnerability/asset/security tools is preferred but not mandatory. The candidate has to develop/upskill strong background in Qualys ecosystems and products. Role will involve night shifts & relocation to Pune is required for this role.

Key Responsibilities

1. Integration Implementation

• Implement end-to-end integrations with ITSM platforms (ServiceNow, BMC, Jira) including:
• CMDB synchronization
• Ticketing automation workflows
• Data lifecycle management
• Integrate with SIEM platforms (Splunk, QRadar, Sentinel) for:
• Log ingestion
• Correlation dashboards
• Vulnerability/event forwarding
• Configure and manage cloud integrations for AWS, Azure, GCP.

2. API Development & Automation

• Build and customize connectors using:
• REST / SOAP APIs
• Webhooks
• Data ingestion pipelines (e.g., Splunk HEC, Kafka, SQS, EventHub)
• Write automation scripts using Python, PowerShell, Bash.

3. Data Mapping & Transformation

• Map and normalize cybersecurity data:
• Assets
• Vulnerabilities
• Compliance controls
• Configuration items
• Handle ETL logic (extract, transform, load) for large datasets.

4. Customer Delivery

• Conduct discovery workshops to capture technical requirements.
• Prepare integration design documents (HLD, LLD) and implementation plans.
• Execute deployments, validate functionality, and ensure performance optimization.
• Conduct UAT, fix issues, and deliver final operational handover.

5. Troubleshooting & Support

• Diagnose API/authentication issues (OAuth2, JWT, Basic Auth, API Keys).
• Resolve dataflow failures, timeouts, duplicate records, and mapping gaps.
• Provide post-implementation support and optimization.

Mandatory Skills (Similar Tech Stack) — NOT tool-specific

• Candidates must have experience with any two of the following groups:
• ITSM Platforms
• SIEM / SOC Tools
• Tech Stack & Automation
• Infrastructure

Preferred Skills (Not Mandatory, but Highly Valued)

• Experience with any security platform such as:
• Qualys (VMDR, CSAM, Cloud connectors)
• Tenable, Rapid7, Wiz, CrowdStrike, Defender
• Vulnerability management concepts
• Cloud security basics
• Asset inventory and CMDB best practices

Ideal Candidate Traits

• Strong problem-solving mindset
• Can simplify complex tech for customers
• Works independently with enterprise clients
• Strong communication & documentation skills
• Passion for automation and integration engineering