Network Operations Center (NOC) Technician

Network Operations Center Technician

Power your career with Qualus as a Network Operations Center (NOC) Technician! We are seeking a driven and detail-oriented NOC Technician, or Network Specialist, to provide on-site technical support and proactive monitoring for network systems within a high-demand environment. The ideal candidate will bring hands-on experience with Cisco networking equipment, network troubleshooting protocols, and enterprise monitoring tools. This is a full-time role offering a flexible schedule, supporting a critical operations team focused on maintaining uptime, performance, and network integrity.

This position will be an onsite role in Sacramento, CA. There's free parking and a choice of work shift: either 3x12-hour days OR 4x10-hour days.

Responsibilities

• Monitor and provide technical support for Cisco routers, switches, VoIP systems, and IP/SNMP-connected devices within WAN, LAN, VPN, and Wireless environments.
• Utilize network troubleshooting tools (e.g., ping, traceroute, nslookup, SSH/Telnet) to identify and resolve connectivity and performance issues.
• Collaborate with Network Engineering, Field Divisions, SOC, service providers, Telcos, and vendors to report and remediate network-related incidents.
• Work with 2nd and 3rd level support teams to ensure technical documentation is accurate and up to date.
• Leverage enterprise tools such as ServiceNow, network monitoring platforms, and MS Office suite to track and resolve events and incidents.
• Communicate clearly and effectively across teams to support real-time problem-solving and incident response.

Qualifications

• 3+ years of experience in a Network Operations Center (NOC) or similar technical support role.
• Strong understanding of WAN, LAN, Wireless, VPN, and VolP networks.
• Strong understanding of TCP/IP addressing and multi-domain network architecture.
• Experience with enterprise tools including ServiceNow, MS Office, and network monitoring/event management platforms.
• Demonstrated expertise in troubleshooting via SSH/Telnet, ping, traceroute, nslookup, and other common network tools.
• Excellent verbal and written communication and collaboration skills. Motivated self-starter with the ability to learn quickly and adapt to evolving environments.
• Previous experience working in utilities, large data centers, or similarly structured technical environments (preferred).

Benefits & Compensation

Qualus benefits offered include Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Parental Leave, Paid time off, and Holidays, for those who qualify.

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The salary range provided in this job posting may be subject to change for business purposes.

Company Overview

Qualus is a leading pure-play power solutions firm and innovator at the forefront of power infrastructure transformation, with differentiated capabilities across grid modernization, resiliency, security, and sustainability. The firm partners with utilities, commercial, industrial, data center, and government clients, and renewable and energy storage developers, offering comprehensive solutions through boutique and integrated advisory, planning, engineering, digital solutions, program management, and specialized field services. Qualus also provides software and technology enabled services and develops breakthrough solutions for critical power industry challenges such as distributed and variable resource integration, emergency management, and secure data exchange. The firm has over 1,800 professionals, with offices throughout the U.S. and Canada.

EEO

We are an equal opportunity employer and value diversity. We are committed to providing an inclusive workplace and do not discriminate on any grounds protected by applicable human rights legislation across Canada and the US.