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Middle Helpdesk Support (level 1)

Provide first-line technical support for international media content delivery
Bucharest
Junior
yesterday
Qualitest

Qualitest

A global provider of AI-powered quality engineering, software testing, and quality assurance services.

Middle Helpdesk Support (Level 1)

We are looking for a proactive and customer-oriented Helpdesk Support Specialist to join our team, working on an exciting international media project.

You will be the first point of contact for users, providing efficient support and ensuring a smooth user experience.

If you enjoy solving problems and helping people, we'd love to meet you!

Responsibilities:

  • Create and escalate Easy Vista tickets
  • Troubleshoot video and content issues
  • Monitor third-party feeds and report delays
  • Manage AD/Azure/O365 accounts and file share access
  • Support remote access (Juniper Pulse, MFA)
  • Handle mailbox, Pronto, AWS Connect, and print server issues

Qualifications:

  • 1–2 years in IT support or help desk
  • Knowledge of AD, Azure, O365
  • Experience with remote access tools
  • Familiarity with ticketing systems (e.g., EasyVista)
  • Good communication and troubleshooting skills
  • Availability to work in shifts

Benefits:

  • Private health subscription + hospitalization package
  • Private dental subscription
  • Gym subscription
  • Vouchers/bonuses for special events (birthday, Christmas, Easter, etc)
  • Meal vouchers of 35 RON/working day
  • Ability to work with a global company and immerse in an variety international projects with different cultures within the IT industry.
  • Access to cutting edge and state of the art technologies current with the everyday evolvement of technologies.
  • Development opportunities with free access to over 3000+ training courses and peer to peer mentoring support
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Middle Helpdesk Support (level 1)
Bucharest
Support
About Qualitest
A global provider of AI-powered quality engineering, software testing, and quality assurance services.