View All Jobs 169765
Middle Helpdesk Support (level 1)
Provide first-line technical support for international media content delivery
Bucharest
Junior
3 weeks ago
Qualitest
A global provider of AI-powered quality engineering, software testing, and quality assurance services.
24 Similar Jobs at Qualitest
Middle Helpdesk Support (Level 1)
We are looking for a proactive and customer-oriented Helpdesk Support Specialist to join our team, working on an exciting international media project.
You will be the first point of contact for users, providing efficient support and ensuring a smooth user experience.
If you enjoy solving problems and helping people, we'd love to meet you!
Responsibilities:
- Create and escalate Easy Vista tickets
- Troubleshoot video and content issues
- Monitor third-party feeds and report delays
- Manage AD/Azure/O365 accounts and file share access
- Support remote access (Juniper Pulse, MFA)
- Handle mailbox, Pronto, AWS Connect, and print server issues
Qualifications:
- 1–2 years in IT support or help desk
- Knowledge of AD, Azure, O365
- Experience with remote access tools
- Familiarity with ticketing systems (e.g., EasyVista)
- Good communication and troubleshooting skills
- Availability to work in shifts
Benefits:
- Private health subscription + hospitalization package
- Private dental subscription
- Gym subscription
- Vouchers/bonuses for special events (birthday, Christmas, Easter, etc)
- Meal vouchers of 35 RON/working day
- Ability to work with a global company and immerse in an variety international projects with different cultures within the IT industry.
- Access to cutting edge and state of the art technologies current with the everyday evolvement of technologies.
- Development opportunities with free access to over 3000+ training courses and peer to peer mentoring support
About Qualitest
A global provider of AI-powered quality engineering, software testing, and quality assurance services.