Salesforce Specialist I

Job Title

Job Description:

Duties and Responsibilities:

• Assist with user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Participate in the internal customer/user request intake process, document stakeholder requirements, and design and deliver solutions in partnership with Enterprise Technology leadership.
• Contribute to the systems documentation and technical maps.
• Assist with QA (Quality Assurance) activities, and where appropriate, UAT (User Acceptance Testing) activities, for the deployment of new functionality.
• Handle user support tickets related to the platform.
• Assist with new user and ongoing user training.
• Participates in Scrum ceremonies.

Experience Required:

• Experience with Sales Cloud, Service Cloud and Experience Cloud (Community).
• Familiar with Salesforce Flows and APEX code.
• Ability to use Microsoft Excel to assess, manipulate, and analyze data.
• Ability to troubleshoot and perform Root Cause Analysis on application issues.

• Proven ability to think critically, analyze data, make tough decisions, and solve complex problems.
• Ability to effectively cope with change and ambiguity to find ways to advance work and projects.
• Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding; ability to communicate with all levels of the organization.
• Exceptionally organized, adept at time management and prioritization.
• Ability to manage multiple concurrent projects and drive projects to completion with minimal guidance.
• One year of experience preferred with sales cloud.

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.