Operations Manager

Operations Manager

The Operations Manager is responsible for providing operational, administrative, and technical service support to Westshore Town Centre. Reporting to the General Manager, the Operations Manager is focused on ensuring Westshore Town Centre is managed and maintained in a safe and environmentally responsible manner and to the highest level of operational efficiency. Directing both in-house and contracted service teams, the Operations Manager will create 'Best in Class' service and environment for our Tenants and Guests.

Responsibilities

• Responsible for the operation and upkeep of all building systems including mechanical, electrical plumbing, structural systems, and building life safety equipment and systems.
• Oversee the maintenance and housekeeping of the grounds, ensuring public and tenant safety, and perform daily site inspections.
• Ensure optimization of site energy management and recycling programs. Review utility consumption trends with operations staff.
• Establish a program of scheduled preventive maintenance.
• Ensure tenant service requests are responded and addressed in a timely manner.
• Lead, coach, and mentor the operations staff using Top Grading.
• Administer ongoing BOMA BEST and LEED Certification where applicable.
• Assist with onsite management of capital projects, execution of the capital plan, and identifying issues for current or future repairs.
• Assist the Regional Operations Management throughout the Tenant Coordination process by reviewing and providing input on all drawings & managing the Landlord work and tenant improvements from beginning to end.
• Write specifications and tendering documents for construction and capital projects.
• Supervise contractors for maintenance work and construction projects, ensuring building standard compliance.
• Prepare annual operations and capital project budgets.
• Assess and provide long-term planning reports for capital expenditures.
• Monitor, maintain and service tools and equipment.
• Conduct insurance and risk management inspections, recommend remedial actions, and report findings.
• Ensure compliance with legislation and corporate Occupational Health and Safety program with all contractors and staff.
• Remain current and up to date with new industry practices, legislative changes, and new technologies.
• Monitor, analyze, and report on various operational metrics and suggest continuous improvements to ensure all facilities and on-site equipment and systems are utilized in the most cost effective manner.
• Stay current on best practices in the industry pertaining to building operations, core building systems, and energy management and ensure best practices are continuously reviewed for compatibility and match with the managed portfolio of properties to achieve operational efficiencies.
• Drive the emergency response training including updating the Emergency Response Procedures, support the GM with planning and executing quarterly fire drills.
• Other related duties as required.

Experience and Qualifications

• 5+ years' experience in an enclosed shopping centre (preferred), with progressive experience in all areas of building operations, including mechanical, fire and safety, electrical, and HVAC systems.
• Experience with building redevelopment projects is considered a strong asset.
• Ability to write specifications and contract documents.
• Strong working knowledge in construction, design, code, and regulations.
• Strong organizational, planning and time management skills.
• Excellent analytical and creative problem-solving skills.
• Strong oral and written communication skills with an ability to convey concise and complex information to technical and non-technical audiences.
• Strong computer skills with ability to adapt to new & existing software programs such as Angus, Dynamic, Outlook, Word, Excel, etc.