Mobile Operations Manager
Q-Sourcing
Mobile Operations Manager
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a competent, skilled, and experienced Mobile Operations Manager to work in Tanzania, Dar es Salaam.
Job Summary
Seeking an experienced Kenyan mobile money professional to relocate to Tanzania and manage large-scale super dealer operations, including 4,000+ wakalas, float management, KPI performance, and operational controls.
Duties & Responsibilities
Establish and manage scalable mobile money super dealer operations in Tanzania, including SOPs, agent/wakala management, float control, and service delivery.
Ensure regulatory, operational, and SLA compliance, while resolving escalated operational, technical, float, and customer issues with key stakeholders.
Drive wakala onboarding, training, performance management, customer journey optimization, and complaint resolution to increase adoption and transaction growth.
Oversee system testing, UAT, and incident resolution, while mentoring local Tanzanian teams to ensure operational continuity and excellence.
Added Advantage
Experience scaling or restructuring super dealer or national agent networks
Project or operations management background
Knowledge, Skills, and Experience
Proven experience in mobile money or digital payments operations
Leadership experience managing large agent or wakala networks
Strong expertise in super dealer operations, float management, and KPI delivery
Demonstrated experience in wakala onboarding, training, and performance management
Solid understanding of mobile money regulatory and operational frameworks
Strong Excel, reporting, and data analysis skills
Willingness and ability to relocate from Kenya to Tanzania and support local team development
Interested and qualified applicants should submit their applications through the link below
Note:
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.