Customer Service Admin

Customer Service Admin

Wage: $22.00 - $24.00/hour

Shift: 1st

Hours: 7:00am - 3:30pm

Are your skills not being fully utilized? Reach your maximum potential by working with QPS! QPS Employment Group has a great opportunity available for a Customer Service Admin at a company in Sturtevant, WI. This is a potential to hire position for 1st shift. Apply now!

Customer Service Admin Responsibilities:

• Prepare, process and follow up on service quotes
• Create, enter and follow up on parts orders
• Review and submit expense reports to AP for reimbursement and credit card reporting—also compiles expense report data into the billing template
• Enter service POs into ERP and monitors service backlog to ensure that billing is pushed to accounting promptly
• Onboard and update company, customer, and customer service technician information in contractor and supplier portals (ISN, Avetta, etc.)
• Schedule service trips with customers and possible travel bookings for field service technicians
• Prepare and administer customer satisfaction surveys
• Assist in analyzing and communicating findings to the leadership team
• Coordinate operations and procedures and provide support to colleagues in the office and field
• Connect customers with Electrical Engineering department to get programs, send and file NDAs
• Compile and send manuals to customers
• Answer main phone line and transfers calls as needed

Requirements for Customer Service Admin:

- Strong attention to detail

- Good verbal and written communication skills

- High level of organization and time management skills

- Flexible, adaptable, detail-oriented and self-motivated

- Basic knowledge of Microsoft Word, Excel and Outlook

- Able to work independently, multi-task, and prioritize

- Able to respond effectively to changes in situation or information

- Able to lift up to 25lbs