Senior Manager - Facilities Manager - Soft Services (ent679)

Senior Manager – Soft Services

As part of its development of Qiddiya City, Qiddiya Investment Company ("QIC") will be developing residential communities, retail destinations, office precincts, hospitality & F&B offerings, entertainment venues, staff accommodation, educational, medical, sports & cultural arenas & stadiums (F1, tennis, golf, equestrian, motor sports, aquatics etc.), theme parks and e-gaming concepts in standalone or mixed-use environments.

The Senior Manager – Soft Services will assist the Director of FM Soft Services in leading the FM soft services teams and collaborate with other internal and external professionals to optimize the performance of the assets' soft services operations, minimizing associated risks and adhering to QIC corporate framework and QIC strategic asset management plan and FM objectives.

The Senior Manager – Soft Services is responsible for leading, managing, and continuously improving the daily operations pertaining to soft services operation and maintenance activities across one or more sites and providing necessary reports and feedback to the Director - FM Soft Services in order to ensure the soft services operations are aligned with QIC corporate framework and QIC strategic asset management plan and FM objectives. This role ensures high quality service, compliance with QIC standards, and excellent user experience while optimizing costs and vendor performance.

Key Responsibilities

• Manage the day-to-day aspects of the delivery of all soft services. This includes, for example, cleaning, security, landscaping, pest control, waste management.
• Ensure all services meet QIC contractual, health & safety, and quality standards.
• Implement and monitor KPIs and SLAs for all soft service providers.
• Assist the Director of FM Soft Services in leading the FM soft services teams and supervising outsourced associated vendors and subcontractors.
• Develop scopes of work and participate in procurement and contract negotiations associated with FM soft services.
• Conduct performance reviews and audits for related service partners.
• Ensure compliance with occupational health and safety, hygiene, and environmental regulations.
• Support incident investigations and enforce corrective actions.
• Conduct regular inspections and training for staff under soft services scope.
• Serve as the main point of contact for internal stakeholders regarding soft services.
• Gather feedback and drive initiatives to improve user satisfaction.
• Efficiently manage and delegate service complaints related to the soft services and resolve issues efficiently.
• Assist the Director of FM Soft Services in preparing and managing operational budget and associated soft services contracts and resources.
• Monitor expenditures and identify cost-saving opportunities.
• Produce regular operational and performance reports for the Director of FM Soft Services.
• Introduce technology and best practices to improve efficiency (e.g., smart cleaning systems, waste tracking tools).
• Promote sustainable practices in waste management, energy use, and procurement.