Senior Technical Account Manager

Technical Account Manager

Qevlar is a B2B SaaS startup that strives to massively increase the productivity of cybersecurity teams. We develop AI Cybersecurity Analysts that augment Security Operations Centers (SOCs). Since our creation 2 years ago, we have:

• Raised €14 million in seed funding led by EQT Ventures and Forgepoint Capital
• Been incubated both by Microsoft (genAI studio) and Meta (AI program)
• Deployed our solution to Global 500 companies and leading MSSPs in EMEA and NA (Equans, Nomios, Globalconnect, Almond)

Own the technical success of our customers - from implementation to long-term optimisation. First TAM hire: build the function from the ground up.

Reporting to the CTO. Partnering closely with our Senior CSM (who owns the commercial relationship).

What Will You Do

Implementation & Time-to-Value

• Lead platform implementations end-to-end: connector setup, SIEM/EDR/SOAR integrations, playbook wiring, tuning and validation to maximise accuracy and ROI
• Run technical onboarding: architecture reviews, deployment plans, go-live checklists, admin/user enablement

Ongoing Technical Success & Support

• Be the trusted technical advisor for enterprise SOC teams and MSSPs
• Own technical support and triage: investigate issues, reproduce/debug, drive resolution, and escalate to engineering when needed
• Identify optimisation opportunities: review investigation outputs, diagnose accuracy issues, and improve operational outcomes

Product Feedback & Function Building

• Translate customer feedback into actionable insights for product and engineering (clear problem statements, repro steps, impact, proposed fixes)
• Build the TAM function: playbooks, runbooks, knowledge base, implementation templates, and internal processes
• Help hire and mentor future TAMs as we scale

Who You Are

You Have:

• 5+ years in cybersecurity, with hands-on SOC experience (Tier 2/3) or close work with SOC teams (consulting, delivery, advisory, solutions)
• Real experience building SOAR playbooks / automation workflows
• Strong knowledge of SIEM/EDR/SOAR ecosystems (Splunk, Sentinel, CrowdStrike, SentinelOne, XSOAR…)
• Comfort with APIs / JSON, log investigation, and practical scripting (Python and/or SQL is a strong plus)
• A customer-facing background (consulting, solutions engineering, TAM, technical advisory)
• Ability to switch between deep technical work and strategic customer conversations
• Fluent English

Bonus Points For:

• MSSP experience
• Startup / high-growth environment
• Experience with AI-driven security tooling and evaluation/quality loops

Why Join Us

• First TAM hire: define the function, processes, and standards
• Direct feedback loop to product and engineering: your input shapes the roadmap
• Real AI solving a hard operational problem (not chatbot wrappers)
• Serious customer base: enterprises and top-tier MSSPs
• Growth path: evolve into TAM lead as we scale
• Remote-friendly, competitive package

Hiring Process

1. Intro Call
2. Hiring Manager Interview
3. Case Study
4. Culture Fit