SVP, Great Lakes Branch Operations - Crop

SVP Of Branch Operations

The SVP of Branch Operations will oversee and drive the operational delivery of services for the Great Lakes region, ensuring efficiency, sustainability, and effectiveness in supporting NAU. This role will lead the Operations function, manage relationships with shared services, and be accountable for operational transformation efforts to align with strategic goals and enhance decision-making processes. Additionally, the role will focus on continuous improvement, data quality enhancements, and operational effectiveness to support the overall profitability and growth objectives of the NAU organization.

Location: USA

Work Arrangement: Hybrid or Remote

The salary range for this role is: $198,500 - $297,500

Your New Role:

Develop and maintain the Operations strategy aligned with business plans and stakeholder requirements to support business growth and profitability.

Lead employee engagement, talent development, and performance within the team to establish a culture of accountability and performance.

Maintain robust control of the Operations sub-division budget and expenses.

Drive optimization of underwriting operations across the region, including digitization and policy administration solutions.

Establish and maintain strong relationships with key stakeholders to provide excellent customer focus.

Implement SLAs, OLAs, and KPIs to monitor key operational performance indicators.

Drive the digitization of all commodity business lines in partnership with other teams.

Oversee and make decisions on operations relating to core systems.

Lead the regional digital team to ensure digital business efforts meet customer expectations.

Attract, develop, and retain a high-quality workforce to deliver excellent outcomes and service.

Required Qualifications:

Tertiary Degree or equivalent combination of education and work experience

Preferred Qualifications:

Postgraduate Degree

Crop insurance industry experience

Operations experience in financial services or insurance industry

Leadership and team coaching experience

Leading multi-disciplined operations/technology teams

Leading large teams

Broad strategic planning experience

Managing businesses

Extensive experience in underwriting, broking, and/or risk management

Implementing large organizational change programs

Insurance and underwriting experience with a focus on strategy

Managing 3rd party suppliers

Managing diverse and dispersed teams

Note: QBE, a global insurance leader, is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together, we combine the history, expertise, innovation, and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Why QBE? What if you could have a positive impact – at work and in the world?

At QBE, we're enabling a more resilient future – for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Skills: Coaching for success, Critical Thinking, Customer Service, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Operational Efficiency, Operations Management, Process Improvements, Risk Management, Stakeholder Management, Strategic Leadership, Strategic Management, Strategic Planning

How to Apply:

To submit your application, click "Apply" and follow the step by step process.