Senior Desktop Support Technician

Senior Desktop Support Engineer

We are seeking a highly skilled and experienced Senior Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for providing advanced technical support, troubleshooting complex issues, and ensuring the efficient operation of desktop systems and related technologies across the organization. In addition to supporting all employees, this role will serve as the primary point of contact for all desktop, device, and technology needs of the CEO, delivering direct and discreet executive-level support. This position requires excellent problem-solving abilities, strong communication skills, and a customer-focused attitude.

Location: Atlanta, GA

Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week.

The salary range for this role is between $34.50/hour - $51.75/hour.

Your new role:

• Provide expert-level technical support for desktop computers, laptops, mobile devices, and related software and hardware.
• Deliver direct, high-priority technical assistance and white-glove support to the CEO, including onsite and remote troubleshooting, device setup, and technology onboarding.
• Diagnose and resolve complex technical issues related to operating systems, applications, network connectivity, and security.
• Manage escalated support tickets and ensure timely resolution in accordance with service level agreements (SLAs).
• Install, configure, and maintain computer hardware, software, peripherals, and network components.
• Perform system upgrades, patches, and preventive maintenance to minimize downtime and security risks.
• Collaborate with IT team members to support infrastructure projects and initiatives.
• Document technical procedures, troubleshooting steps, and solutions for knowledge base articles.
• Mentor and guide junior support staff, providing training and technical expertise.
• Participate in the development and enforcement of IT policies and best practices.
• Assist with asset management, inventory tracking, and procurement of IT equipment.
• Provide technical support for Zoom and Teams meetings, including setup, troubleshooting, and ongoing assistance for virtual collaboration platforms.

Required Qualifications:

• Bachelor's degree in computer science, Information Technology, or related field or equivalent combination of education and work experience.
• Experience in desktop support or related IT roles, with a proven track record in technical troubleshooting.
• Experience providing direct technology support to C-level executives or other senior leaders is a strong asset.
• Expert knowledge of Windows and MacOS operating systems.
• Strong understanding of Active Directory, Group Policy, and network protocols (TCP/IP, DNS, DHCP).
• Familiarity with remote support tools and ticketing systems (e.g., ServiceNow, Teams, SCCM).
• Excellent verbal and written communication skills; ability to interact professionally and discreetly with end-users, executives, and stakeholders.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar are preferred.

Preferred Experience:

• Ability to prioritize tasks and handle multiple assignments in a fast-paced environment.
• Strong analytical, organizational, and time management skills.
• Commitment to ongoing professional development and staying current with emerging technologies.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

At QBE, we're enabling a more resilient future – for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Skills: Communication, Critical Thinking, Customer Service, Customer Value Management, Hardware Troubleshooting, Information Technology (IT), Intentional collaboration, IT Service Operation, Managing performance, Mentorship, Problem Solving, Risk Management, Service Improvement, Sound Judgment, Technical Support

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.