Onsite Support Engineer

On-Site Support Engineer

Join QBE as a customer-focused Onsite Support Engineer supporting our Perth office. You'll be part of a highly visible IT support team, providing face-to-face assistance and hands-on technical support across the business.

This is a fantastic opportunity for someone with strong IT support experience who's ready to step up into a more autonomous and varied role in a corporate environment. This role requires full-time onsite attendance.

In this role you will:

• Deliver onsite IT support to end users primarily across our Brisbane, Lismore & Townsville offices
• Set up laptops, monitors, and other hardware for new starters and large deployments
• Build laptops with the necessary applications (e.g. claims systems)
• Triage and resolve incidents and service requests using ServiceNow
• Work closely with the QBE Network Team on firmware and switch upgrades
• Partner with Facilities on quarterly hardware and electronics checks
• Troubleshoot technical issues both remotely and in-person
• Join regular IT team meetings and contribute to service improvement
• Communicate clearly and proactively during major incidents
• Ensure all work aligns with QBE's zero-tolerance approach to risk and privacy

We're looking for a reliable, experienced support engineer with a solid background in IT service environments. You're a strong communicator, highly organised, and genuinely enjoy helping people solve problems.

You'll also bring:

• Strong experience in IT support or service desk role, preferably in a corporate setting
• Strong troubleshooting skills and the ability to manage tickets efficiently
• A team-oriented attitude with excellent customer service and interpersonal skills
• Experience with laptop builds, application installs, and large equipment setups
• Knowledge of ITIL practices and familiarity with ServiceNow (or similar systems)
• Willingness to travel to regional offices quarterly

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen!

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
• Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE's Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 3rd place in the AAGE Top Graduate Employers 2024 for medium sized program as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Apply now and let's make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Skills: Collaboration Tools, Communication, Critical Thinking, Customer Service, Financial Systems, Incident Response, Information Technology (IT) Support, Intentional collaboration, Managing performance, Mentorship, Problem Solving, Risk Management, Service Improvement, Stakeholder Management, Technical Support