Insurance Operations Team Leader

Leadership Role In Operational Activities

The purpose of this role is to provide leadership, direction and coordination of operational activities within the team, including driving change and optimize service delivery.

Responsibilities:

• Provide recommendations on business improvement plans/strategies
• May lead or assist in projects related to business improvement
• Ensure compliance with QBE policies, procedures and relevant legislations
• Maintain product, system and process knowledge
• Attend relevant process and other relevant trainings (e.g. Leadership Trainings)
• Contribute to the refinement of processes and procedures to improve systems and procedures
• Establish and maintain a good working relationship with stakeholders
• Resolve escalated complaints in a timely fashion
• Work with stakeholders to maximize opportunities, and achieve operations and service targets
• Identify opportunities to increase turn around time and increase customer retention
• Attend management meetings as directed by the management
• Delegate workloads if necessary
• Prepare reports on performance metrics, etc.
• Prepare presentation decks and facilitate meetings, if needed

Work Experience:

Preferred Work Experience includes:

• With people management experience who have handled 10 FTES or more is a plus
• Experience with insurance background is an advantage
• Customer service and end to end interaction management experience

Qualifications:

Preferred Qualifications include:

• Relevant industry qualifications.

Skills:

Analytical Thinking, Business Management, Communication, Critical Thinking, High Accuracy, Insurance Underwriting, Intentional Collaboration, Managing Performance, Negotiation, Policy Development, Policy Management, Regulatory Compliance, Risk Management, Stakeholder Management, Team Management

To submit your application, click "Apply" and follow the step by step process.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.