Data & AI Operations Senior Manager

Data & AI Operations Senior Manager

Role highlights

• Location: London or Sydney (Hybrid)
• Happy to talk flexible working

The opportunity

How do you enable a global Data & AI function to operate at pace, with clarity and impact?

As Data & AI Operations Senior Manager, you will play a pivotal role at the heart of QBE's Group Data & AI organisation, ensuring the smooth running, governance and operational effectiveness of a complex, multi-location function. Working closely with the Group Head of Data & AI and senior leaders across the business, you will drive operational excellence, support strategic delivery and create the conditions for Data & AI to scale responsibly and efficiently across QBE.

This is a highly visible role with genuine influence — ideal for someone who thrives on bringing structure, alignment and momentum to sophisticated global environments.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

As Data & AI Operations Senior Manager, you will lead and manage the operational activities for the Group Chief Data & AI Technology Office (CDATO), ensuring effective delivery of support services, governance and operational strategy.

Key accountabilities include:

• Managing budget oversight and business case activity, partnering with finance and relevant teams
• Leading vendor onboarding, governance and SLA management across all Group Data & AI vendor relationships
• Owning change and communications activity for the Group CDATO function
• Managing business-as-usual activities related to Data & AI governance
• Producing high-quality reporting and executive-level materials, including presentations for senior forums, working closely with SMEs, Change and Communications teams
• Maintaining the Group CDATO internal website and knowledge base, and collaborating with divisional change leads to consolidate change activity into a single, integrated view
• Managing tooling and wider operational issues across CDATO, partnering with Group Platforms and other enabling teams as required

About you

You are a senior Data & AI operations leader with a strong track record of enabling complex, global data and analytics functions to operate effectively.

You bring:

• Proven experience running operations for a multi-location Data, Analytics or AI function within a complex organisation
• Strong strategic judgement, with the ability to identify execution risk and proactively put mitigations in place
• Confidence engaging at executive level, including preparing high-quality materials for Group Executive and senior governance forums
• Exceptional stakeholder management, communication and influencing skills, with the ability to drive progress without formal authority
• Credibility working with Divisional Heads of Data, IT, ETO and senior business leaders to align priorities, OKRs and outcomes across the organisation

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.

Awards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

To learn more about our achievements, click here

Skills:

Adaptability, Business Management, Coaching for success, Collaboration Tools, Critical Thinking, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Operational Risks, Operations Management, Process Improvements, Sound Judgment, Stakeholder Management, Strategic Management

Application Close Date: 15/05/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.