Associate Claims Operations

Claims Support Specialist

The purpose of this role is to provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.

Location: LA – New Orleans

Work Arrangement: Hybrid (2-3 days in the office)

The hourly range for this role is between $21.75 - $32.50 per hour depending on experience.

Your new role includes:

• Providing claims customer service support by answering inbound calls, responding to inquiries, and escalating issues to appropriate staff to ensure customer satisfaction and service effectiveness.
• Assisting in claims handling by gathering and evaluating information, maintaining documentation, tracking files, and resolving issues to meet corporate standards and regulations.
• Communicating claims file status and details with relevant parties to support effective customer service delivery.
• Obtaining insurance information by making outbound calls and entering data accurately to ensure completeness and accuracy of account information.
• Assisting with identifying and implementing process improvements to manage claims funds effectively and efficiently.
• Maintaining knowledge of insurance guidelines, policy changes, and modifications to support accurate claims processing.
• Liaise with internal and external stakeholders to maintain positive relationships and ensure claims are resolved within required timeframes.
• Processing claims accurately and timely, ensuring adherence to policies and procedures.
• Participating in training and seeking guidance to enhance claims support skills and knowledge.
• Supporting coordination and execution of user acceptance testing for process changes to mitigate risks to change implementation.

Necessary Work Experience includes: Some relevant work experience.

Preferred Work Experience includes: Basic claims knowledge and understanding of insurance.

Preferred Qualifications include: Tertiary education.

The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

At QBE, we're enabling a more resilient future – for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Skills: Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional Collaboration, Managing Performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.