Room Service Server

In-Room Dining Server

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Are you a born performer? Are you an "Expert" in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you!

We are seeking a passionate hospitality professional, strengths in service, thorough knowledge of the guest's experience, and exceptional Beyond Compare service attitude for the position of In-Room Dining Server. This Expert is responsible for ensuring that all guests have the highest quality In-Room Dining experience possible, while serving the guest in a Five Star manner. The Expert will deliver orders within the specified time frame, setting up the In-Room Dining presentation, and settling all payments.

The primary responsibilities for the In-Room Dining Server will include but are not limited to:

• Full knowledge and descriptions of all menu items, including all beverage offerings and assisting with recommendations, including knowledge of service times.
• This position will at times be responsible for answering incoming calls, utilizing the guest name, and assisting with taking guest orders, to include room number, number of persons dining and quoting delivery time.
• Responsible for set-up, delivery and following proper standards and steps of service according to standards, including guest name usage.
• Close all checks in accordance with payment method and following check closing procedures.
• Retrieve all In-Room Dining trays and tables from guest hallways and ensure all used items are properly retrieved.
• Complete all side work duties prior to completing shift.
• Stock all supplies and Food & Beverage items in the In-Room Dining station.
• Communicate with management any supply needs and resolution of any issues that arose throughout the shift.
• Provide the highest service standards possible to all guests.
• Maintain the cleanliness of the In-Room Dining stations.
• Meet and exceed all guest request and expectations with an "exactly like nothing else" attitude.
• Adhering to the proper cash handling procedure including tip reporting and due backs.
• Complete other tasks and duties assigned by the Manager.

What are we looking for?

• Someone with an engaging and welcoming personality
• Someone with 2-4 years of food service experience
• Someone with knowledge of wine, beer, cocktails, and spirits
• Someone who can work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills

Compensation: $9.00 plus service charges

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.