Operations Manager

Pyramid Global Hospitality

Pyramid Global Hospitality offers a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

The Hotel Indigo Cleveland Gateway boasts 143 guest-rooms and suites, over 2,400 square feet of meeting space and two outlets including our signature restaurant! Find out today what a career with Pyramid Global Hospitality at the brand new Hotel Indigo Cleveland Gateway can mean for you!

Responsible for overseeing all operational aspects of the hotel, including housekeeping and rooms, guest services, and food and beverage. Ensure seamless guest experiences, optimize financial performance, maintain high service standards, and lead departmental teams to achieve operational excellence.

Oversee the daily operations of front office, housekeeping and guest services to ensure efficiency and guest satisfaction.

Ensure smooth coordination between departments to enhance the overall guest experience.

Conduct regular inspections of guest rooms and public areas to uphold cleanliness and quality standards.

Monitor guest feedback and implement service improvements. Establish and enhance service standards that align with the hotel's brand.

Monitor room revenue, occupancy and financial reports to identify areas for improvement. Collaborate with revenue management to optimize pricing strategies and room inventory.

Recruit, train and coach associates to maintain high performance and service standards.

Compensation: $50,000 - $60,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.