IT Technician - Service Desk

Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About Our Property

Deloitte University Hotel & Conference Center - Benchmark Hospitality

- High-end private hotel and conference center called Deloitte University. Closed to the public.

- 1,400 hotel rooms - all single occupancy, no suites.

- Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants.

- 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.

- Fitness Center, jogging trails and sports fields (all available to our associates to use!)

- All professional clientele. No weddings, holiday parties, school groups, or other social-type events.

- Located in Westlake, Texas - near Keller, Southlake, and Roanoke.

- For more information about our property, check our website: BenchmarkHotelDFW.com

- Property is managed by Benchmark Hospitality at Deloitte University.

Benefits & Perks

- Awesome employee focused culture with many associate events!

- Closed many weekends and most holidays - 10 days of holiday pay.

- Up to 14 vacation & sick days per year.

- Weekly pay!

- Leadership and career development programs. Many opportunities to grow and transfer to new positions.

- Free lunch in our newly remodeled associate cafeteria.

- Eligible for medical insurance and other awesome benefits within 30 days of employment.

- Employer matching 401k.

- Tuition reimbursement.

- Free parking on-site.

- Free uniforms and we will clean them!

- Benchmark Hospitality hotel discounts.

What You Will Have an Opportunity to Do

Basic Function: Responsible for facilities level support for all hospitality technology. The IT Technician will assist with first-line support for all guest room support, staff computer usage and hospitality related technology.

Essential Functions:

• Provides first-line support for staff computer use and telephony, including basic connectivity, routine troubleshooting, and interface with corporate IT services and software vendors, but not including corporate network access, corporate applications support, or hardware configuration.
• Maintains a strong and effective working relationship with all property IT, AV, Telephony and Infrastructure support services.
• Troubleshoots issues and comes up with solutions. Use additional resources to help resolve issues.
• Flexibility on weekend and second shift work – this will be based on hotel occupancy.

What Are We Looking For?

Qualifications:

• 2 years IT hospitality experience preferred.
• Customer service experience preferred.
• Strong computer skills. Proficient in Microsoft Excel, Word, Teams and Outlook. Microsoft PowerPoint, and OneNote experience desirable.
• Excellent working knowledge of computer software to include Microsoft Office and hospitality systems. Preferred applications include Infor, HotSOS, and BirchStreet.

Compensation: $22.90

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.