Guest Service Agent| Full - Time| The Stateview Hotel, Marriott Autograph Collection

Job Opportunity At Hyatt Place Athens/Downtown

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to Hyatt Place Athens/Downtown, a standout property in the Pyramid Global Hospitality portfolio. This modern and welcoming hotel features 190 guest rooms and 3,997 sq. ft. of meeting space, offering a professional and fast-paced environment built around exceptional service and hospitality. As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or operations, you'll have the opportunity to build your skills while contributing to a supportive and collaborative workplace. We provide comprehensive training programs and opportunities for advancement to ensure our team members are set up for success. If you're passionate about hospitality and excited to be part of a people-first culture, Hyatt Place Athens/Downtown is the perfect place to grow your career. Explore your potential with us today.

Overview

At the Hyatt Place Athens/Downtown, we pride ourselves on providing exceptional service and creating memorable experiences for every guest. We're looking for a friendly, professional, and dependable Guest Service Agent to join our front desk team. As a Guest Service Agent, you will be the first point of contact for guests. Your primary responsibilities include welcoming guests, checking them in and out, handling guest inquiries, and ensuring a smooth and enjoyable stay.

Responsibilities

• Greet and welcome guests in a warm, friendly manner
• Perform check-in and check-out procedures efficiently
• Respond to guest inquiries and resolve complaints professionally
• Answer phone calls and direct them appropriately
• Handle reservations and room assignments using hotel software
• Maintain a clean and organized front desk area
• Coordinate with housekeeping and maintenance teams as needed
• Provide information about hotel services, local attractions, and transportation
• Process payments accurately, including cash, credit cards, and room charges

Qualifications

Previous customer service or front desk experience preferred

Excellent communication and interpersonal skills

Proficient in Microsoft Office and reservation software (e.g., Opera, PMS)

Ability to work a flexible schedule, including nights, weekends, and holidays

Professional appearance and demeanor

Strong attention to detail and problem-solving skills

Ability to multitask in a fast-paced environment