Guest Service Agent

Guest Services Agent

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a people first culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Come experience our culture of CARE at The DoubleTree by Hilton Boston Logan Airport Chelsea! Our Hotel boasts 180 guest rooms and suites, over 1,200 square feet of event space and two outlets including Pendulum Pub! The DoubleTree by Hilton Boston Logan Airport Chelsea features an ideal location, 2 miles from Boston Logan Airport across from the New England FBI Headquarters, 5 miles away from downtown Boston, and within walking distance of the MBTA Silver Line and commuter rail station. Find out today what a career at the DoubleTree by Hilton Boston Logan Airport Chelsea with Pyramid Hotel Group can mean for you!

Overview

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest's luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

Help guests discover their "Wanderlust" experience

Provide exceptional customer service by being engaging and taking sincere interest

Interacts with all guests

The bell person/ guest services attendant will welcome each guest to our hotel

If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel

You will be escorting and orienting the guest to the front desk for check-in

You will park and retrieve guests vehicles as requested

Upon check-in, you will escort the guests and their luggage to their room

As you do so, you will be explaining our amenities and fun facts they should know about our hotel

You will be working together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests

Assist lobby attendant in keeping entrance area clean and organized

"Be the difference" with all guest and employees and do more than just "the norm".