Front Desk - Guest Services

Dellshire Resort Guest Service Agent

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a people first culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you'll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

The Guest Service Agent is the welcoming face of Dellshire Resort, responsible for creating a warm and inviting first impression for every guest. This position ensures an exceptional arrival and departure experience while efficiently managing guest inquiries, reservations, and requests. In addition to front desk operations, the Guest Service Agent supports bell and concierge-style services, assisting with luggage coordination, guest orientation, and personalized recommendations to enhance each guest's stay. This role plays a key part in upholding the resort's service standards and delivering memorable, guest-focused experiences throughout the visit.

• Greet all guests with professionalism, enthusiasm, and genuine hospitality.
• Check guests in and out of the resort accurately and efficiently.
• Manage guest reservations, cancellations, and modifications in the property management system.
• Provide detailed information about resort amenities, dining options, and local attractions.
• Respond promptly to guest concerns or requests, following up to ensure complete satisfaction.
• Handle payment transactions, verify billing accuracy, and process cash or credit card payments.
• Communicate effectively with Housekeeping, Maintenance, and other departments to ensure seamless service delivery.
• Maintain a well-organized and tidy front desk area, ensuring materials and supplies are stocked.
• Adhere to all security and privacy policies to protect guest information and resort assets.
• Uphold Dellshire Resort's values of exceptional guest service, teamwork, and integrity in every interaction.
• Assist with coordinating luggage support, directions, and guest orientation upon arrival and departure as needed.
• Maintain awareness of lobby flow and guest movement to proactively help and support a smooth arrival experience.
• Provide personalized recommendations for dining, resort amenities, entertainment, and local attractions based on guest preferences.
• Assist guests with special requests, celebrations, reservations, and itinerary planning to enhance their overall stay experience.

What are we looking for?

• Excellent communication and interpersonal skills.
• Strong computer and administrative skills; experience with property management systems (such as Opera or similar) preferred.
• Ability to multitask in a fast-paced environment with attention to detail.
• Professional appearance and demeanor at all times.
• Availability to work flexible hours including weekends, evenings, and holidays.
• Other duties as assigned by Manager.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.