F&B Operations Coordinator

F&B Operations Coordinator

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Position Summary

The F&B Operations Coordinator is responsible for supporting the daily administrative, operational, and sales coordination functions of the Food & Beverage Department across OKANA Resort & Indoor Waterpark. This role serves as a liaison between F&B leadership, culinary operations, outlets, private events, and resort departments to ensure operational excellence, financial accountability, guest satisfaction, and consistent service execution.

The F&B Operations Coordinator will assist with scheduling coordination, payroll support, purchasing follow-up, inventory tracking, private event coordination, commission tracking, reporting, onboarding support, and communication flow across all F&B outlets and operations.

This role requires strong organizational skills, professionalism, discretion, and the ability to thrive in a fast-paced hospitality environment while supporting the resort's People First culture and operational standards.

Essential Functions & Responsibilities

• Support daily operations of all F&B outlets, banquet operations, lounges, catering functions, and private dining experiences.
• Assist F&B leadership with administrative coordination and operational follow-up.
• Maintain operational logs, department files, compliance documents, and SOP records.
• Coordinate communication between Culinary, Stewarding, Banquets, Restaurants, Waterpark F&B, and leadership teams.
• Monitor operational supply needs and assist with purchasing coordination and invoice tracking.
• Assist with payroll review, attendance tracking, and labor reporting.
• Support scheduling coordination and labor management initiatives.
• Assist with onboarding coordination for new F&B Curators.
• Maintain confidentiality regarding employee relations, payroll, financial, and operational matters.

Guest & Event Coordination

• Support planning and execution of VIP events, private dining experiences, and resort functions.
• Coordinate event logistics with Sales, Catering, Culinary, Banquets, and Operations teams.
• Ensure private event details, timelines, and operational needs are communicated effectively.
• Assist with menu coordination, banquet event orders (BEOs), and operational documentation.
• Support guest recovery efforts and service excellence initiatives.

Financial & Reporting Responsibilities

• Assist with tracking departmental expenses, labor reporting, and operational metrics.
• Maintain commission tracking spreadsheets and private sales reporting.
• Assist with reconciliation of private event revenues and commission calculations.
• Generate operational reports as requested by F&B leadership.
• Support inventory audits and purchasing controls.

Leadership & Culture

• Uphold OKANA Resort & Indoor Waterpark service standards and People First culture.
• Promote teamwork, professionalism, integrity, and operational excellence.
• Maintain compliance with all company policies, safety standards, and resort procedures.
• Support training initiatives and ongoing operational improvements.

Qualifications

• Minimum 2 years of hospitality, food & beverage, restaurant, banquet, or administrative coordination experience.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to maintain confidentiality and professionalism.
• Strong attention to detail and follow-through.
• Ability to work flexible schedules including evenings, weekends, and holidays as needed.

• Resort or hotel experience preferred.
• Experience with POS systems, payroll systems, or hospitality software preferred.
• Previous banquet, catering, or private event coordination experience preferred.
• Knowledge of inventory, labor, and operational reporting preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to work in indoor and outdoor resort environments.
• Ability to navigate multiple operational areas across the resort campus.

Work Environment

OKANA Resort & Indoor Waterpark is committed to fostering a People First culture focused on teamwork, guest satisfaction, innovation, integrity, and operational excellence. Team Members are expected to represent the resort professionally while supporting a positive and engaging guest experience across all areas of the property.

Disclaimer

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to revise or modify responsibilities as business needs evolve.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.