Event Services Manager - Arizona Biltmore

Event Services Manager

As an Event Services Manager, you will be responsible for event execution between the hotel and the customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services. Serves as the event planners primary contact during event on property and is responsible for his/her experience.

Essential Functions:

• Directly serves on site group and catering customers for functions of 3,000 guests or less in a proactive manner relative to logistics of group room block, food and beverage, public meeting space/exhibit hall, ancillary and vendor services, affiliates/exhibitors and related billing processes.
• Provides direction and supervision to responsible operating departments and team members during execution of meeting, banquet functions and/or event.
• Participates in internal and external meetings as determined by the Assistant Director of Events i.e. menu review, department, operational department pre shifts etc.

Qualifications:

• High School Diploma or equivalent.
• Bachelor’s degree in Hospitality, Communications or Sales and Marketing focus, preferred.
• Requires a minimum of one year experience in guest contact areas of the hospitality industry. Hotel experience preferred. Previous experience in event planning preferred.