Director - Operations

Director Of Operations

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to The Midland Hotel, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the bustling heart of Chicago, Illinois, our hotel features 403 stylish guest rooms and 12,589 sq ft of versatile meeting space, creating an exceptional environment for both guests and employees. At The Midland Hotel, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you'll work in a dynamic and supportive setting, surrounded by the vibrant energy and iconic architecture of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Midland Hotel. Take the first step towards a rewarding career by applying today. At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.

We are seeking an experienced, hands-on Director of Operations to join our leadership team at this full-service, upscale hotel. This role is ideal for a hospitality leader who thrives in a fast-paced environment, excels at team development, and is passionate about operational excellence.

Serving as a key member of the hotel's Executive Committee, the Director of Operations functions similarly to an Assistant General Manager—overseeing day-to-day hotel operations, optimizing guest satisfaction, and ensuring brand and service standards are consistently achieved or exceeded.

Key Responsibilities

Operational Leadership

• Oversee daily operations of all hotel departments, including Rooms, Food & Beverage, Front Office, Housekeeping, and Engineering.
• Support the General Manager in executing the hotel's strategic vision, business plans, and performance goals.
• Ensure brand standards, policies, and procedures are followed across all departments.
• Identify operational challenges and implement proactive solutions to improve efficiency and guest satisfaction.

Guest Experience & Service Excellence

• Champion a "guest-first" culture; monitor service delivery to ensure exceptional standards.
• Review guest feedback, trends, and service scores to drive continuous improvement initiatives.
• Personally engage with guests as needed to resolve service issues and reinforce commitment to excellence.

Team Leadership & Development

• Lead, coach, and mentor department leaders, fostering a culture of accountability, collaboration, and professional growth.
• Participate in recruiting, training, performance management, and succession planning.
• Promote a positive and inclusive work environment aligned with company values.

Financial & Business Performance

• Assist the General Manager in managing the hotel's budget, forecasting, and financial performance.
• Monitor labor, operating expenses, and departmental performance metrics.
• Work with department leaders to ensure cost controls, productivity, and profitability targets are met.

Safety & Compliance

• Ensure compliance with all local, state, and federal regulations.
• Maintain a strong focus on workplace safety, risk management, and security procedures.
• Oversee quality assurance programs and property inspections.

What are we looking for?

Qualifications

• 3–5+ years of hotel management experience in a full-service property; Rooms or F&B leadership background strongly preferred.
• Prior experience as an Assistant General Manager, Director of Rooms, Director of Operations, or equivalent role.
• Proven success leading large, diverse teams in a high-volume environment.
• Strong business acumen with experience managing budgets, labor, and financial performance.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work flexible schedules including evenings, weekends, and holidays as needed.

Compensation: $10000 - $120000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.