Director Of Operations

Director Of Operations

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About our property:

Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment. As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere. We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today.

What you will have an opportunity to do:

The Director of Operations (DOO) is responsible for leading and overseeing the hotel's Food & Beverage operations, ensuring exceptional guest experiences, operational excellence, and financial performance across all outlets. This role partners closely with property leadership to drive service standards, team engagement, cost controls, and strategic initiatives that enhance the hotel's overall performance. The DOO plays a critical role in shaping the guest experience through consistent execution of brand standards and a strong daily presence in the operation.

Operational Leadership

• Lead daily Food & Beverage operations to ensure quality service, timely execution, and guest satisfaction.
• Supervise Managers, Supervisors, and hourly team members across all F&B outlets.
• Ensure all areas are clean, organized, and operating in compliance with health, sanitation, and safety guidelines.
• Identify and resolve operational issues quickly to maintain smooth service.
• Be an active presence on the floor during high-traffic periods, events, and special functions.

Financial & Business Management

• Support development and management of annual operating budgets for all F&B departments.
• Monitor financial performance including revenue, labor, cost of goods, and expenses.
• Assist with pricing strategies, menu engineering, and promotions that help drive revenue and manage costs.
• Review financial and operational reports to identify trends and opportunities for improvement.

Team Leadership & Development

• Recruit, train, and develop team members to uphold service standards and operational expectations.
• Provide coaching, feedback, and performance evaluations for supervisory and hourly staff.
• Maintain appropriate staffing levels based on business forecasts.
• Promote a positive work environment that encourages teamwork, communication, and accountability.

Guest Experience

• Ensure all F&B outlets deliver consistent, friendly, and efficient service.
• Address guest concerns and service recovery needs in a timely and professional manner.
• Work with Sales, Events, and Banquets to execute meetings, events, and group functions successfully.
• Maintain strong relationships with repeat guests and community partners when applicable.

Operational Standards & Compliance

• Ensure compliance with all local, state, and federal regulations regarding food safety, alcohol service, labor laws, and workplace safety.
• Support implementation of property SOPs and operating standards.
• Ensure accurate completion of inventories, ordering, cash handling, and equipment maintenance procedures.
• Audit areas regularly to ensure adherence to operational standards.

Qualifications

• 3–5 years of Food & Beverage leadership experience in a full-service hotel or restaurant environment required.
• Prior experience overseeing multiple outlets or a combination of restaurant and banquet operations preferred.
• Strong working knowledge of F&B operations, staffing, cost controls, and scheduling.
• Effective communication, leadership, and problem-solving skills.
• Ability to thrive in a fast-paced, hands-on environment.
• Flexibility to work nights, weekends, and holidays based on business needs.

Compensation: $100,000 - $100,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.