Banquet And Convention Services Supervisor

Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a people first culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation’s preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways, and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.

Overview

The Banquet and Convention Services supervisor is responsible for all aspects of the banquet event. To include meeting with clients and managing some events when needed. Set-up and teardown of events on Saddlebrook Resort and various on-property venues. Setup includes tables, chairs, linen, skirting, service ware, other banquet equipment. The Banquet and Convention services supervisor is also responsible for cleaning venues, maintaining, and organizing equipment. The banquet supervisor is also responsible for helping with the front and back of the house and banquet operation when necessary. Supervise the set-up of function rooms to include placement of linen, silver, China, and glassware according to event order specifications; visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory and set up. Verbally communicate, in a calm, positive demeanor, during functions with the Culinary, Service, Beverage, Meetings and Conventions, and Engineering staff, as well as the host to ensure timely execution of events, quality service and adherence to all applicable federal, state, and local safety and health regulations along with corporate standards.

Qualifications

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performed each function to be solely determined by the manager based upon the requirements of the hotel:

• Coordinate with clients and captains to understand their needs and preferences.
• Ensure all events run smoothly and efficiently.
• Maintain high standards of cleanliness and safety.
• Manage inventory and supplies for banquet operations.
• Coordinate with various departments to ensure seamless event execution.
• Manage client inquiries and resolve any issues or complaints.
• Ensure proper setup and breakdown of banquet spaces.
• Monitor guest satisfaction and make improvements as needed. Manage special requests and accommodate client needs.

Education: Any combination of education, training, or experience equivalent to graduation from college or any other combination of education, training or experience that provides the required knowledge, skills, and abilities; High school diploma required; College degree preferred.

Requirements: Must have open availability, to include days, nights, holidays and weekends - based on business needs.

Licenses or certificates: Ability to obtain any and all licenses and certificates; CPR certification and First Aid training preferred.