Assistant Guest Services Manager

Assistant Guest Services Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod's most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn's private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn's restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.

The role of Assistant Guest Services Manager is to assist the Bell and Valet staff by managing the arrivals, rooming, and departures and by providing guidance and direction during each shift while caring for the guests in accordance with the objectives set forth by the Chatham Bars Inn's Service Standards. The responsibilities include but are not limited to:

• Ensure that Forbes Preferred Hotels and AAA, and CBI's policies and procedures are properly understood and followed through amongst the staff
• Ensure proper training for the Bell and Valet staff by coaching and monitoring progress
• Handle guest complaints and comments relating to the department tactfully
• Ensure that the CBI Service Standards are continuously refreshed, maintained and used effectively
• Cooperate and coordinate teamwork with other departments.
• Create and maintain scheduling for proper staff coverage and ensure that employees are coded correctly in ADP
• Assist Guest Services manager with all paperwork related to the Bell/Valet department
• Monitor and track guest arrivals and departures and organize storage and amenities for Guests and Groups
• Ensure the use of the guest's names by the Bell and Valet staff by using training techniques
• Work alongside the staff to ensure quality service for guests
• Hotel Transportation and Guest vehicles cleanliness is maintained daily and all supplies for this are ordered regularly
• Perform any other reasonable duties as required by the Guest Services Manager
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards amongst staff

What are we looking for?

• Minimum of 1 year supervisory experience
• Previous Front Desk or Guest Services experience preferred
• Superior customer service skills
• Demonstrated leadership skills
• Ability to multi-task
• Strong attention to detail and organization
• Excellent computer skills
• Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction
• Able to stand, walk, and move quickly as needed for an entire shift
• Must be able to lift up to 50lbs of luggage
• Flexible with schedules

Compensation: $26.50 - $27.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.