Managed Services Human Capital Consultant - Manager

Managed Service Delivery Manager

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organizations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity As part of the Managed Services Operations team you demonstrate experience in Managed Services in one of the following: Human Resources, Total Rewards, L&D, Payroll, Change Management, Human Resources Technology. As a Manager you lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are responsible for delivering benefits to clients in challenging business environments and managing multiple priorities simultaneously utilizing project management, critical thinking, and problem-solving skills.

Responsibilities - Demonstrating experience in Managed Services across various domains - Leading teams and managing client accounts with a focus on strategic planning - Mentoring junior staff to achieve top-quality deliverables - Delivering benefits to clients in challenging business environments - Managing multiple priorities simultaneously utilizing project management skills - Solving and analyzing complex problems to develop innovative solutions - Leveraging proficiency to meet client service expectations - Implementing firm methodologies and technology resources

What You Must Have - Bachelor's Degree - 10 years of experience

What Sets You Apart - In-depth knowledge in human resources policies - Talent management and performance management - Human Capital policy interpretation and technology implementation - Specialized knowledge about Managed Services - Driving Human Capital strategies and goals - Developing and sustaining meaningful client relationships - Defining resource requirements and project workflow - Acquiring knowledge of current business issues - Creating a positive work environment and collaborating with team members

Travel Requirements Up to 60%