Managed Services - Enterprise Testing - Director

Director, Testing and Quality Assurance

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In testing and quality assurance at PwC, you will focus on the process of evaluating a system or software application to identify any defects, errors, or gaps in its functionality. Working in this area, you will execute various test cases and scenarios to validate that the system meets the specified requirements and performs as expected.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximizing client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long-term, short-term, detail-oriented, and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

The Opportunity As part of the Testing as a Service team you are expected to lead the aspects of delivery on multiple engagements. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are expected to manage client relationships, confirm client satisfaction of services, and lead delivery resource recruitment efforts.

Responsibilities - Lead delivery on multiple client engagements - Set strategic direction and drive business development - Manage client relationships and confirm satisfaction - Oversee recruitment and resource allocation - Facilitate impactful decision making and project success - Maintain executive-level client interactions - Promote a culture of continuous improvement - Foster an environment of collaboration and innovation

What You Must Have - Bachelor's Degree - 10 years of experience - Bachelor's degree or in lieu of a degree, demonstrating, in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college

What Sets You Apart - Bachelor's degree or in lieu of a degree, demonstrating, in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college preferred - Demonstrates thought leader level knowledge and success with executing delivery excellence for managed services engagements across one or more platforms (Oracle, Salesforce, SAP, Microsoft, Google etc.) and diverse technologies - Demonstrates thought leader level ability to advise in the design, activation or operation of business process focused managed services - Leads the aspects of delivery on multiple engagements - Manages client relationships, confirming client satisfaction of services - Leads delivery resource recruitment efforts - Develops training and certification plans for delivery resources - Brings transition management experience and fundamental knowledge in support/service management - Providing client senior management with pertinent analysis and information needed to make operational, financial and strategic decisions

Travel Requirements Up to 60%