Transition Manager - Managed Services

Transition Manager, Managed Services

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About the role

Join our team in Pōneke / Wellington as our Transition Manager, Managed Services. The Transition Manager is responsible for overseeing and facilitating the seamless transition of services from programme delivery into steady-state Managed Services. Reporting to the Service Delivery & Capability Director, you'll ensure operational readiness in people, process, tooling, and governance while aligning stakeholders, mitigating risks, and ensuring a seamless transition to Service Delivery teams.

This role is critical to our Managed Services team, ensuring that new Application Managed Services engagements are set up for long-term success. Key responsibilities for the role include:

• Transition planning & execution: Develop and manage transition plans, track progress and dependencies, and ensure milestones are delivered in line with client requirements.

• Operational readiness: Lead readiness assessments, establish environments and access controls, and ensure processes and workflows are ITIL-aligned.

• Knowledge transfer & training: Drive knowledge-sharing programmes, onboarding, and client inductions to embed capability across teams.

• Governance & stakeholder management: Set up governance frameworks and escalation paths, keep stakeholders engaged, and build trusted relationships with clients and partners.

• Risk & issue management: Maintain risk registers, manage escalations, and ensure transparency in resolution.

• Continuous improvement: Capture lessons learned and contribute to the enhancement of PwC Optimise playbooks and transition processes.

Skills and experience

• Proven track record with 4-7 years of experience managing complex transitions in Managed Services, outsourcing, BPO, or corporate services.

• Strong project and programme management skills (Agile, PMP or equivalent required).

• Excellent stakeholder engagement and communication skills, including vendor and client management.

• Demonstrated experience in knowledge transfer, training, and onboarding.

• Broad understanding of ITIL processes; certification an advantage.

• Familiarity with Salesforce, MuleSoft, and modern ITSM platforms (e.g. Jira Service Management) desirable.

• Analytical and problem-solving mindset with ability to manage ambiguity and drive outcomes.

Highlights of working at PwC NZ

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways

• Reputation - PwC is known for shaping tomorrow. Join us and you'll accelerate your career while helping clients and communities solve their most important problems.

• Wellbeing - Life & income protection; Sonder/EAP/Headspace; 15 days' paid sick leave; group-rate health insurance (eligibility applies)

• Flexibility - Flexible working; supportive coaching culture

• Time off - Purchase up to two extra weeks' annual leave; two recognition days provided each year; annual summer shutdown period

• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals

What are you waiting for?

Hit Apply now. To learn how you can grow and shine in your career at PwC, visit our careers site.

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