MERC Assurance - Clients & Markets - Internal Business Development Support - Senior Associate - Jordan, Lebanon

Senior Associate, Assurance Clients & Markets

At PwC, our people in brand management, marketing, and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilize market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organizational targets. Those in business development at PwC will focus on identifying and pursuing new opportunities to drive growth and expand the Firm's client base. Your work will involve building relationships, conducting market research, and developing strategic plans to drive revenue and achieve business objectives.

We're looking for a digitally curious and data-driven individual to join our Assurance Clients & Markets team. You'll support reporting, analysis, and Salesforce adoption while helping drive automation and process improvement. Experience with Salesforce, Power BI, and Alteryx is an advantage, but if you bring the right mindset and potential, we'll invest in upskilling you. This is an opportunity to grow in a collaborative, tech-enabled environment and make a real impact across the business.

The successful candidate will work within the Assurance Clients & Markets team and report to the Assurance Business Development Manager.

The Clients & Markets team is a team of specialist professionals who focus on marketing, business development, and client pursuit. A career in the Clients & Markets team within Assurance, will provide you with the opportunity to contribute to the growth of the Assurance business and the implementation of our Assurance strategy through meaningful data insights, actionable customer and competitor insights, as well as the effective use of our CRM system. You will support the Assurance business by carrying out extensive data analysis and building strategic data dashboards, being a subject matter expert on Salesforce and upskilling colleagues across Assurance, creating effective written communications and implementing PwC branding across all our content. You will collaborate with other functions of the firm and colleagues in other Middle East territories to ensure our initiatives support the Assurance strategy as well as the overall PwC strategy.

Responsibilities will include, but are not limited to:

Reporting and analysis:

• Conduct market research on an ad-hoc basis
• Report on revenue, pipeline information, wins, and losses for key clients

Data analysis and technical skills:

• Assist in building and maintaining various strategic Power BI dashboards
• Develop automated solutions using digital tools to reduce manual work hours and errors, such as Alteryx data preparation workflows or Power Automate process automations to replace or streamline repetitive manual tasks
• Build and maintain Salesforce reports/dashboards to monitor appropriate use of the platform across Assurance
• Build and maintain Salesforce reports/dashboards to ensure accurate data reporting
• Assist teams across Assurance in building necessary reports/dashboards

Salesforce (CRM system) management and adoption:

• Act as a Salesforce champion and subject matter expert to provide day-to-day support and upskilling on correct use of Salesforce to Assurance colleagues
• Help plan and facilitate Salesforce training sessions for Assurance
• Assist in preparing and maintaining learning material
• Run reports on Salesforce adoption and active licenses. Coordinate with Learning and Development teams to ensure all license holders have been trained in the use of the platform
• Monitor updates to the Salesforce platform and assist in communicating these updates to the wider Assurance team
• Support in upskilling and managing the Middle East Salesforce Champions community through delivery of training sessions

Internal processes:

• Collaborate with colleagues from across the Middle East firm (and Global where there are cross-network opportunities) and across all lines of service
• Communicate with operations teams across the Middle East to find any pressing issues and be proactive in finding solutions
• Report data inconsistencies to and collaborate with the Central Salesforce team to find solutions to any technical issues that arise
• Promote collaboration, trust, and improvement between team members and across all the Assurance functions such as Finance, Learning and Development, Transformation, and Human Capital

Brand awareness and formatting:

• Assist with formatting content and ensure all produced content is in accordance with the PwC brand
• Create presentations that are visually appealing and in line with the PwC brand

Communications:

• Assist in drafting communications to key internal clients and senior stakeholders
• Assist in drafting communications and articles for central Assurance newsletter
• Assist with developing and implementing a 'Salesforce adoption' communications plan

Learning & Development:

• Identify areas of continuous personal development and technical upskilling
• Be curious and identify areas for improvement in processes within the Assurance Clients and Markets team

Requirements:

• The preferred candidate will have strong analytical skills and natural flair for handling data. Experience with platforms such as Salesforce, Power BI, and Alteryx is highly preferred, as these tools are central to our digital ecosystem. Familiarity with Power Automate and Python is a plus. However, candidates who demonstrate a solid foundation and the willingness and potential to be digitally upskilled in these areas are also welcome to apply.
• The candidate should be able to work independently and have the discipline to work remotely. It is preferable that the candidate also has the experience of working with a diverse team, and is able to communicate effectively to achieve results in a timely manner.
• The candidate must be achievement oriented with the ability to be flexible and adaptive on a daily basis.
• The candidate must be able to prioritize workload, whilst being resilient and being able to cope well under pressure and meet tight deadlines.
• Bachelor's degree in any field are welcome. However, majors with a technical or business specialization are preferred.
• 3-4 years, preferably within a professional services environment.
• Proven IT skills in programs such as Excel, Word, PowerPoint, etc.
• Excellent communication skills (verbal and written). Fluent in English but multilingual Arabic speaker is a plus.
• Strong presentation skills and the ability to engage audiences.
• Creativity and an eye for detail is a plus.