Managed Services - Enterprise Architecture Sales & Solutioning Lead

PwC Managed Services Deal Origination And Sales Director

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organizations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

PwC Overview: At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax, and advisory services.

PwC Middle East Overview: Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork, and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table.

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events.

Line of Service and Overview: Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC's advisory capabilities, our technology expertise, and our operational delivery to help clients solve complex problems.

Job Details: The primary purpose of this role is to assist PwC Partners shape and sell managed services to our Technology Services clients. Our Deal Origination and Sales Directors take the lead in driving a Managed Services sales strategy, from building relationships internally and with C-suite level clients to identifying opportunities for cross selling services.

You will work closely with our Solutions Lab and experienced Solution Architects, who will support the detailed design of a Managed Service solution (including cost modeling, deal shaping and bid management support). We are looking for someone who can build relationships quickly with senior client and internal stakeholders, and who has experience of Managed Services sales across the Technology sector. You will need to be curious, have an analytical nature and a base of core business development, sales or account management experience across Managed Services or the Technology industry.

Roles and Responsibilities: The daily tasks and delivery expectations include agreeing a sales strategy for the sector, identifying priority opportunities and clients; building relationships and developing new relationships with c-suite level clients and internal stakeholders; originating sales opportunity and working with Solutions team and LoS to shape the proposition and the solutions for the clients; working with the business to take new Managed Services solutions to market; generating and developing opportunities through to closure of a sale; leveraging the support of the broader Managed Services Solutioning capability to build compelling go-to-market solutions; and having the ability to identify opportunities for cross selling across existing engagements and client portfolios.

Expected Skills: Experience in architecting and selling of managed services deals in the Technology sector; proven ability in origination of managed services opportunities; strategic thinker who can work with key accounts across the Technology sector and identify opportunities to shape and sell managed services; experience in the end to end pursuit process from deal identification through to closing sales; highly collaborative and able to work across multi-disciplinary teams; comfortable in dealing with and influencing senior stakeholders, including challenging when necessary; and proven experience of delivering commercial and business performance results at pace.

Expected Competencies: Strong communication skills and ability to build trusted relationships; strong technology services domain knowledge to lead conversations and create thought leaderships; executive level presence and influence; good negotiation skills; business and commercial acumen; and able to demonstrate agility between complex deals and simplification of messages.

Required Language Skills: Proficient in written and spoken English. Arabic is a plus.

Minimum Education and Specific Qualification: Outsourcing and/or large complex sales management and business development experience is essential.

Years of Experience: 15+ years of experience in outsourcing or managed services sales and solutioning, with at least 5 of those being in the Technology Services sector in the GCC region.